Xerox WorkCentre 6025 MFP

The Phaser 6020 printer has diagnostic testing built into the Windows printer software installed off the packaging CD\DVD or downloaded from the Xerox website to test electromechanical components, display printer status, and provide some NVRAM access. Use these tests to diagnose problems and isolate which component needs replacement.

If confronted with an error that requires more than a cursory investigation to clear, or when directed by a troubleshooting procedure, use the diagnostic tests to exercise selected subassemblies or parts in the vicinity of the reported error.

Entering and Exiting CE Diags for the Phaser 6020

1. Click on the Start Button in Windows.
2. Click on All Programs.
3. Click on Xerox Office Printing.
4. Click on Phaser 6020.
5. Click on Launcher.
6. Click on Printer Setting Utility inside the Launcher dialog box.
7. Inside the Printer Setting Utility select the Phaser 6020 on the USB:xxx port.
8. The Printer Settings Utility shows 3 tabs:
   – Printer Settings Report
   – Printer Maintenance
   – Diagnosis
9. On the keyboard, press the keys CTRL+C+E to open the CE Diags tab
   Note: To execute the CE Diag menu requires entry of the CTRL+C+E.
10. When testing has completed, close the CE Diags by clicking the red X at the top right of the Printer Settings Utility dialog box.
11. Click [OK] to close the program.
12. Click on the printer settings utility icon in the Windows Task Bar and click Close in the dialog box at the bottom right.