Xerox WorkCentre 5945

Purpose

This procedure describes how to enter and exit service mode and the available service routines.

NOTE: When service mode is entered, all existing copy jobs are cancelled and an ‘Offline’ screen message is displayed.

How to Enter Service Mode

NOTE: Entry to service mode is not possible with an XEIP application running. To exit the XEIP application, press the Services Home button.

NOTE: Do not enter service mode if the Replace Toner Cartridge dialog box is displayed. Entry to service mode with the dialog box displayed will stop the machine printing test patterns. Confirm either yes or no, then enter service mode.

1. Switch on the machine, GP 14.
2. When the machine is ready, press and hold the 0 (zero) button for 7 seconds, then simultaneously press the Start button, then release both the buttons.
3. Enter the passcode, 6789. Press the Enter button on the UI.
   NOTE: Five incorrect entries cause the entry screen to lock for 3 minutes.
4. Select the relevant tab:
   • Service Info Tab.
   • Diagnostics Tab.
   • Adjustments Tab.
   • Maintenance Tab.
   • Call Closeout Tab.

Service Info Tab

• dC104 Usage Counter
• dC108 Software Version
• dC120 Fault Counters
• dC122 Fault History
• dC135 CRU / HSFI Status

Diagnostics Tab

The diagnostic routines are used to test specific areas of the machine

• dC140 Analog Monitor
• dC304 LED Print Head Validation
• dC312 Network Echo Test
• dC330 Component Control
• dC612 Print Test Pattern

Adjustments Tab

Adjustment routines are used to modify the set-up or to calibrate specific areas of the machine.

• dC131 NVM Read/Write
• dC301 NVM Initialization
• dC361 NVM Save and Restore
• dC604 Registration Setup
• dC608 Document Feeder Registration
• dC609 Document Glass Registration
• dC610 CCD Lamp Profile Adjustment
• dC945 IIT Calibration

Maintenance Tab

• dC120 Fault Counters
• dC122 Fault History
• dC132 Serial Number
• dC134 Market Region
• dC135 CRU / HSFI Status
• dC136 Service Plan
• dC137 PagePack

Call Closeout Tab

NOTE: Do not exit service mode until the machine has recovered from all diagnostic routines.

1. Select the Call Closeout tab to exit service mode.
2. If necessary, select Reset Counters.
3. Select Exit and Reboot

Service Copy Mode

Service copy mode provides access to the machine that is greater than that of a user, but less than that of the System Administrator. This mode allows the CSE to perform a number of checks and run copies without compromising the customer's security settings. This mode can be used if the Administrator user name and passcode are not at the default, and the Administrator is not available to enter the admin passcode. Perform the steps that follow:

1. Press and hold the 0 (zero) button for 5 seconds, then simultaneously press the Start button.
2. Enter the passcode 2732. press the Enter button on the UI.
   NOTE: The tools available in this mode are a subset of those available in Administrator mode. CSE service copy mode remains active until the login/logout button is pressed again. When finished with tools, always log out of Administrator mode by pressing the Login/Logout button and confirming logout.