Xerox WorkCentre 5855

Purpose

To describe access to fault history information and explain the fault code structure.

• History files can be accessed from the UI using the Machine Status Button or from service mode under the Service Info tab. Refer to Fault Data Available from Service Mode.
• For information on fault codes, refer to Function, Fault, Component Codes.
• For information on status codes, refer to OF4 Status Codes and Messages RAP.
• For information on power on self test (POST), refer to OF2 POST Error RAP.

Machine Status Button

The most recent fault and status codes can be displayed on the UI by pressing the Machine Status button. Select the Active Messages tab on the UI then select the appropriate option:

• Fault History.
• From the pulldown menu:
  – Faults and Alerts.
  – Faults.
  – Alerts.

Fault Data Available from Service Mode

The Service Info tab in service mode (GP 1) gives access to the fault history options that follow:

• Fault Counters (dC120)
  - Displays the titles of all faults separated into chains, sortable by chain or frequency.
• Fault History (dC122) - Displays the last 40 faults. Selecting a fault will display it in detail.

Function, Fault, Component Codes

Refer to:

• Table 1 Function and fault code prefixes. Also known as the chain code.
• Table 2 Finisher fault code and status code suffixes.

For example. displayed code 373-215-00, Tray 3 hoist failure:

• 3 - Indicates that this is a Discovery 2 software platform fault code. All WorkCentre 5945/ 5955 fault codes begin with 3.
• 73 - The fault is located in chain 7, ‘Paper supply and tray 3’. Refer to Table 1.
• 215 - This is the link code. These numbers have no significant meaning for the CSE.
• 00 - This is the extension code. These numbers have no significant meaning for the CSE.

NOTE: Where possible, the component related fault codes are the same as the component control codes

Table 1 Function and fault code prefixes

01 Standby power
02 User interface
03 Machine run control
05 Document transportation
10 Fusing and copy/print transportation
12 Finishers
16 Network controller
19 Video image manipulation
20 Fax
22 System Errors
6X LED print head, scanners
7X (X = tray No.) Paper supply (paper trays and bypass)
8X Paper feed and transport
9X Xerographics
95 Software upgrade errors

Table 2 Finisher fault code and status code suffix numbers

110 2K LCSS
150 LVF BM

NOTE: The finisher fault and status code suffix numbers are not normally visible.