Xerox WorkCentre 5685

Purpose

The purpose is to provide increased security to Diagnostics pathways. This only applies to networked machines and not copiers. Use this procedure when the diagnostics entry code 1934 has been compromised or added security has been requested by the customer.

How to Enable Secure Diagnostics

1. Enter diagnostics, GP 1.
2. Select Diagnostics Routines
3. Select Copier Routines
4. Select 131 NVM Read / Write
5. Select 03 Machine Run Control
6. Select Location 03-900 Restrict Diag Pin
   NOTE: The default PIN is 1962. The PIN must be between 1000 and 99999999.
   To change the secure diagnostics PIN:
   a. Select Read / Write
   b. Enter a new PIN using the key pad.
   NOTE: The secure diagnostic PIN has to be a number that has been agreed by the team or district (e.g. team telephone number or the last 5 digits of the machine serial number).
   c. Press Save
   d. In the options window, press OK
   e. Check that the new secure diagnostics PIN is displayed in the 03-900 Value volume
   f. To return the secure diagnostics entry PIN to default, press the Reset and Save.
7. Select 131 NVM Read / Write
8. Select 08 Paper feed / Transport
9. Select Location 08-900 Enable Diag Access
   a. Select Read / Write
   b. Use the key pad to change value from 0 to 1 to enable then press Save.
   c. To reset the value to 0, press Reset and Save
10. Exit diagnostic and complete the Call Closeout procedure.
    NOTE: If the PIN has been forgotten, contact your technical specialist. The CSE can gain access to the Tools Mode by entering the secure diagnostics PIN. Refer to GP 1.