Xerox WorkCentre 5685

Purpose

To explain the fault code structure and describe fault history contents.

Description

• To access some history files from the UI, refer to Machine Status Button Fault History.
• To view all the machine fault history, clear the last 40 faults, or reset each of the fault counters, refer to Diagnostics Fault History.
• For information on fault codes, refer to Function, Fault, Component and Status Codes.
• For information on status codes, refer to OF4 Status Codes and Messages RAP.

Procedure

1. Enter diagnostics, GP 1.
2. Select ‘Fault History.
3. Select ‘Fault Log’ or ‘Fault Counters’ button as appropriate and follow the on screen instructions.

Function, Fault, Component and Status Codes

Refer to:

• Table 1 Function and fault code prefixes. Also known as the chain code.
• Table 2 Fault and control code suffixes. Also known as the link code.
• Table 3 Finisher fault code and status code suffixes. Also known as the extension code.

For example. Displayed code 07-345 - Tray 1 Out of Service:

• 07 - The fault is located in the function chain ‘Paper supply’, Table 1.
• 345 - Because this starts with 3, it is a ‘Controls’ code, Table 2. The 4 and the 5 are sequence numbers and have no other significance.

NOTE: Where possible, the component related fault codes are the same as the component control codes.

Table 1 Function and fault code prefixes

01 Standby power
02 User interface mode selection
03 Machine run control
04 Start print power
05 Document transport
06 Raster output scanner (ROS)
07 Paper supply
08 Paper feed and transports
09 Xerographic
10 Fusing
11 Finisher
12 Offsetting catch tray
14 Raster input scanner (RIS)
15 Image Processing System (IPS1)
16 Network controller
19 Video image manipulation
20 Facsimile (FAX)
22 Main controller module

Table 2 Fault and control code suffixes

000 to 099 Output
100 to 199 Jams
200 to 299 System timing
300 to 399 Controls
400 to 499 Spare or overflow
500 to 599 Status codes
600 to 699 Xerographic copy/print quality
700 to 799 Non-declared defects
800 to 899 Optional use
900 to 999 Operator messages

Table 3 Finisher fault code and status code extensions

65 OCT
110 2K LCSS
120 1K LCSS
170 HCSS BM
171 HVF
172 HVF BM
173 HVF BM + tri-fold
174 HVF BM + inserter
175 HVF BM + tri-fold
176 HVF BM + tri-fold + inserter

NOTE: The finisher status code extensions are not normally visible. Throughout this manual, the code extension 171 is used for all HVF variants.

Machine Status Button Fault History

The most recent fault and status codes can be displayed on the UI by pressing the ‘Machine Status’ button. Touch the ‘Faults’ tab on the UI, then touch, as appropriate:

• All Faults.
• Active Messages - status codes and a status message.
• Event Log.

Diagnostics Fault History

Description

The diagnostics Fault History window contains two options:

1. Last 40 faults - Displays the last 40 faults in time or code order. Displays a selected fault in detail. Permits deletion of the entire history file.
2. Fault Counters - Displays the title buttons for the faults separated into chains. Selection of a chain will display the fault detail.

NOTE: Categories that do not exist on the machine will not be displayed.

When a paper jams fault chain is selected and the OK button is touched, the details will be shown for the selected chain. A ‘Rate’ button is displayed. Touch the ‘Rate’ button to show the jam rate per million sheets fed (fault counter x 1 000 000 divided by sheets fed).