Xerox WorkCentre 5685

Purpose

This procedure describes the following items:

• How to Enter Diagnostics.
• Diagnostic Menu.
• How to Exit From Diagnostics.
• How to Enter the Service Copy Mode.
• How to Enter Tools Mode When Admin Password is Not Known

NOTE:
When the diagnostic mode is entered, all existing copy jobs are cancelled. If a network controller is installed, an ‘Offline’ screen message is displayed. When exiting the diagnostics mode an ‘Online’ screen message is displayed.

To increase diagnostics security, refer to GP9.

How to Enter Diagnostics

1. Switch on the machine, GP 14.
2. When the machine in ready, press and hold the # key, then press the Access key.
3. Enter the PIN 1934. Touch the Enter button on the UI.
   NOTE: Press the C Key to clear an incorrect entry. Three incorrect entries cause the entry screen to lock for three minutes.
4. If secure diagnostics is enabled, a second PIN is required to enter Diagnostic Routines. Refer to GP 9. 5. Select the correct tab from the Diagnostic screen.

Diagnostic Menu

The Diagnostic Routines screen gives access to the diagnostic menu, refer to Table 1. The diagnostic routines available are given below:

Copier routines

• dC131 NVM Read/Write
• dC132 NVM Initialization - Copier.
• dC305 UI Test.
• dC330 Component Control.
• dC502 DADH Width Calibration.
• dC604 Registration Setup.
• dC640 Video Path Diagnostics.
• dC905 TC Sensor Calibration.

Network routines:

• dC132 NVM Initialization - Network
• dC312 Echo Test.
• dC314 Network Connectivity Tests.

Other routines:

• dC001 Reset Auditron Master Pin.
• dC104 Modal Usage Counters.
• dC111 Tag Matrix.
• dC606 Internal Print Test Patterns.

Fax routines:

• dC109 Protocol Report.
• dC131 NVM Read / Write.
• dC132 NVM Initialization.
• dC330 Component Control.

How to Exit From Diagnostics

1. Touch the Exit button to exit from the dC procedures.
2. Touch the Call Closeout button to exit diagnostics.
3. When the Call Closeout window is displayed, the following options are available:
   • Reset All Counters. The default is No. If the Yes button is touched, the following counters are reset:
   – Faults.
   – Last 40 faults.
   – Total Images made after the last service call.
   • Reboot copier. The default is Yes. The image processor, IOT, scanner, GUI, DADH, tray 1 and 2 assembly, HCF and Finisher are rebooted. Touch the No button if machine reboot is not needed.
   NOTE: If the machine is not rebooted, the exit time from diagnostics is decreased.
   • Reboot Network Controller. The default is No. If the Yes button is touched, the network controller is reset.
4. Touch the Closeout button to complete the exit procedure.

How to Enter the Service Copy Mode

The Service Copy Mode allows the engineer to make copies when the Auditron, Foreign Interface or Job Based Accounting are enabled.

1. Press and hold the # button, then press the Access button.
2. Enter the Service Copy Mode, PIN 4391.
3. Select the Enter button on the UI.
4. To Exit, press and hold the # button, and then press the Access button.

How to Enter Tools Mode When Admin Password is Not Known

If the admin password is not known, the CSE can gain access to the Tools Mode by entering the secure diagnostics PIN. Refer to GP 9

NOTE: This only applies to networked machines.

1. Press the Access key
2. Select the Enablement Code button
3. Enter the secure diagnostics PIN. Refer to GP 9.
4. Select Enter
5. The Tools Mode screen is displayed