Xerox WorkCentre 5020DN

Purpose

This procedure describes how to enter and exit the Diagnostics Mode. It is necessary to enter the Diagnostics Mode in order to perform most diagnostic procedures. It is not necessary to enter the Diagnostics Mode to print a Configuration Page.

Entering the Diagnostics Mode

To enter the Diagnostics Mode, perform the following procedure:

1. If the 5020/DN is in Low Power Mode or Sleep Mode (the UI Display is blank and no buttons or LEDs are lit on the control panel except for the Power Saver button), press the Power Saver button.
2. Press and hold the (0) button on the numeric keypad for a minimum of four seconds.
3. While continuing to press the (0) button, press the Start button. The UI display will show three dashes.
4. Enter (6), (7), (8), (9) on the numeric keypad.
   NOTE: The numbers will not appear on the UI Display to prevent unauthorized persons from learning the passcode.
5. Press the Start button. The UI Display will show the chain prompt with a (C) in the left digit, and the bottom segment in the right digit blinking slowly.

Exiting the Diagnostics Mode

To exit the Diagnostic Mode, switch off the power, wait at least five seconds, then switch on the power. The 5020/DN will return to the user mode.