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Xerox WorkCentre 5019

Troubleshooting. Image Quality. IQ3 Low Image Density RAP

Overall low density of images.

Step Procedure Yes No
1 Check for contamination on the Platen Glass. The Platen Glass is clean. 2 Clean any contamination on the Platen. If it is very dirty, replace the Top Cover (PL 1.2) (REP 1.2.1).
2 Check the drum ground contact point for contamination and distortion. The drum ground contact point is clean and there is no distortion. 3 Clean the drum ground contact point. Correct the distortion.
3 Remove the Drum Cartridge (PL 8.1) (REP 8.1.1) and reinstall it. Turn the power OFF then ON and print. The problem reoccurs. 4 End
4 Enter the Diag Mode and set '30' into Chain-Link 752-350. Then, set '10' into Chain-Link 752- 230. Exit from the Diag Mode and make a printout. If the problem reoccurs, enter the Diag Mode again, set '20' into Chain-Link 752-230, and make another printout. (The maximum value that can be set for 752-230 is '30'). Install the new Drum Cartridge (PL 8.1) (REP 8.1.1) securely. Turn the power OFF then ON and print. The problem reoccurs. 5 End
5 Print a page that is entirely black. During the print cycle, turn OFF the power after the feeding sound is heard. (i.e. forcing to stop the transfer in mid-progress). Check the surface of the Drum. There is a considerable amount of toner left on the surface of the drum. 6 Replace the ESS/MCU PWB (PL 18.1) (REP 18.1.1).
6 Replace the BTR Roll (PL 6.1) (REP 4.1.1), followed by the HVPS (PL 18.1) (REP 18.1.2) and the ESS/MCU PWB (PL 18.1) (REP 18.1.1).    
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