Xerox WorkCentre 3655

Purpose

This procedure explains how to set the geographic differentiation code and Toner Cartridge type to the correct values.

Introduction

The WorkCentre 6655 is shipped with “worldwide neutral” Toner Cartridges installed at the factory. When the cartridges shipped with the printer are installed, the printer is set to worldwide neutral configuration. When the Toner Cartridge is replaced, the geographic differentiation code and Toner Cartridge type in NVM automatically change to the same settings as the replacement cartridge. Once these NVM are set, the toner configuration can only be changed with a CRUM conversion.

There are three types of toner: Metered, which is a single part number world wide, Sold toner that is specific to the DMO/XING market, and Sold toner that is specific to NA/XE market. If a toner cartridge of the wrong type (i.e., a “sold” cartridge in a “metered” configured machine) is installed, it will generate a fault code and/or a message indicating toner incompatibility

If the problem occurs after several toner replacements, the customer may have received the wrong toner in a consumables order; either because the wrong part number was ordered, or the shipment did not match the order. Resolution in this case is simple; the customer should exchange the toner for the correct part.

If the wrong toner was installed at the first toner replacement after install, or if the configuration NVM have changed due to software or NVM corruption, perform the following procedure:

Procedure (Non-Page Pack)

1. Record the machine serial number and the number of Total Impressions
2. Call Field Engineering or your NTS and provide the information collected in step 1.
3. You will be given a 6-character passcode.
4. Press Machine Status on the Control Panel.
5. Select the Tools tab. The Tools menu will be displayed. On the left side of the screen are several buttons for the categories of features. Within each category are Groups of features. Each Group contains one or more Features.
6. Select the Device Settings category, then the Supplies group, then select Enter Supplies Activation Code
   NOTE: Enter the passcode within 500 page counts of when it was issued, or it will not be valid.
7. Enter the passcode string provided in Step 3. If the passcode contains a special character, the level of software installed on the machine may not allow entry of this character because it is grayed out. Use the following procedure to enter the special character
   a. Log into Tools
   b. In the Features column, select [General...]
   c. Select [Custom Keyboard Button...]
   d. The 3rd button on the bottom row is the customizable button
   e. Select [Clear Text]
   f. Select [Shift]
   g. Select the special character contained in the passcode
   h. Select [Save]
   i. Log out of Tools
8. The Geographic Differentiation Code and Toner Cartridge Type will be reset to the values of the customer’s agreed-to supplies plan

Procedure (Page Pack)

1. Before a 500 page count is reached, a PIN number must be entered, otherwise the machine will not operate after the 500 page limit.
2. If a bad PIN is entered 3 times consecutively, you must wait 24 hours before a good PIN can be entered.