Xerox WorkCentre 3615
Troubleshooting. Image Quality. IQ07 Pitched Black Dots
Applicable Parts
• IIT Assembly, PL 6.1
• DADF Assembly, PL 6.1
• Drum Cartridge, PL 3.1
• Transfer Roller Assembly, PL 3.4
• Fusing Assembly, PL 3.5
• HVPS, PL 5.3
Troubleshooting Procedure
Note: for the Phaser 3610, begin the procedure at step 4.
| Step | Actions and Questions | Yes | No |
|---|---|---|---|
| 1 | Does the error occur only during copying? | Go to step 2. | Go to step 4. |
| 2 | Is the original clean? | Go to step 3. | Change the original. |
| 3 | Is there any damages or foreign substances on the Platen Glass and DADF Feed Roller? | Remove the foreign substances or Clean up the IIT/DADF. If platen glass has been damaged, replace (REP 6.1 IIT Assembly), then go to step 5. | Go to step 5. |
| 4 | Print the Pitch Chart. (Machine Status / Tools / Admin Settings / Service Tools / Chart. When a repeating defect / deletion is observed, use the Pitch Chart to determine the defective part. Are there any defects / deletions matching the chart? |
Replace the corresponding parts, then go to step 5. | Go to step 5. |
| 5 | Clean the inside of the printer. Is the image printed correctly? | Troubleshooting complete. | Go to step 6. |
| 6 | Remove (REP 3.4 Transfer Roller Assembly). Are the Plate Spring BTR on the HVPS dirty or deformed? | Clean up the Plate Spring BTR or replace (REP 5.7 HVPS (3610) / REP 5.8 HVPS (3615)), then go to step 7. | Go to step 7. |
| 7 | Reseat (REP 3.4 Transfer Roller Assembly). Is the image printed correctly? | Troubleshooting complete. | Go to step 8. |
| 8 | Replace (REP 3.4 Transfer Roller Assembly). Is the image printed correctly? | Troubleshooting complete. | Go to step 9. |
| 9 | Remove the Drum Cartridge. Are the Spring BCR and Spring DB on the HVPS dirty or deformed? | Clean up the Spring BCR and Spring DB or replace (REP 5.7 HVPS (3610) / REP 5.8 HVPS (3615)), then go to step 10. | Go to step 10. |
| 10 | Reseat the Drum Cartridge. Is the image printed correctly? | Troubleshooting complete. | Go to step 11. |
| 11 | Replace the Drum Cartridge. Is the image printed correctly? | Troubleshooting complete. | Go to step 12. |
| 12 | Replace (REP 3.5 Fusing Assembly) Is the image printed correctly? | Troubleshooting complete. | Replace (REP 5.7 HVPS (3610) / REP 5.8 HVPS (3615)). |