Xerox WorkCentre 3615

Applicable Parts

• Drum Cartridge, PL 3.1
• Transfer Roller Assembly, PL 3.4
• ROS Assembly, PL 3.2
• HVPS, PL 5.3
• Toner Cartridge, PL 3.1
• Xerographic Connector Assembly, PL 3.1
• Dispense Motor, PL 3.3
• MCU PWB, PL 5.3
• (3610) ESS PWB, PL 5.1
• (3615) ESS PWB, PL 5.2

Troubleshooting Procedure

Note: for the Phaser 3610, begin the procedure at step 3.

Step	Actions and Questions	Yes	No
1	Does the error occur only during copying?	Go to step 2.	Go to step 3.
2	Is the original placed correctly?	Go to step 4.	Set the original correctly.
3	Print the Windows test page. Is the image printed correctly?	Printing data form is not suitable for the printer, then check the printing data which the problem generated.	Go to step 4.
4	On the Image Options tab, ensure that Off is selected in the Toner Saver drop-down menu. Is the image printed correctly?	Troubleshooting complete.	Go to step 5.
5	Is the installed paper new and dry? Does the paper meet specifications?	Go to step 6.	Replace with paper that meets specifications, then go to step 6.
6	The Toner Cartridge may be low or need to be replaced. Confirm the amount of toner left in each Toner Cartridge. • Check the toner level in the Status Monitor window. • Replace the Toner Cartridge as necessary. Is the image printed correctly?	Troubleshooting complete.	Go to step 7.
7	Check the Toner Type. Is the XEROX Toner seated?	Go to step 8.	Replace the toner with XEROX toner.
8	Remove (REP 3.4 Transfer Roller Assembly). Are the Plate Spring BTR on the HVPS dirty or deformed?	Clean up the Plate Spring BTR or replace (REP 5.7 HVPS (3610) / REP 5.8 HVPS (3615)), then go to step 9.	Go to step 9.
9	Reseat (REP 3.4 Transfer Roller Assembly). Is the image printed correctly?	Troubleshooting complete.	Go to step 10.
10	Replace (REP 3.4 Transfer Roller Assembly). Is the image printed correctly?	Troubleshooting complete.	Go to step 11.
11	Remove the Drum Cartridge. Are the Spring BCR and Spring DB on the HVPS dirty or deformed?	Clean up the Spring BCR and Spring DB or replace (REP 5.7 HVPS (3610) / REP 5.8 HVPS (3615)), then go to step 12.	Go to step 12.
12	Reseat the Drum Cartridge. Is the image printed correctly?	Troubleshooting complete.	Go to step 13.
13	Are there any foreign substance between the ROS Assembly and Drum Cartridge	Remove the foreign substances, then go to step 14.	Go to step 14.
14	Execute the Diag Digital Output [093-001] to check the rotation of the Dispense Motor. Is it working properly?	Go to step 15.	Replace (REP 5.6 MCU PWB), then go to step 15.
15	Is the image printed correctly?	Troubleshooting complete.	Go to step 16.
16	Is the Drum Cartridge installed properly, with no foreign substances at the contact point between the ATC Sensor in the Drum Cartridge and the Xerographic Connector Assembly?	Go to Step 17.	Reinstall the Drum Cartridge, then go to step 17.
17	Is the connection terminal of the ATC Sensor part in the Drum Cartridge damaged?	Replace the Drum Cartridge, then go to step 18.	Go to Step 18.
18	Is the connection terminal of the Xerographic Connector Assembly damaged?	Replace (REP 3.3 Xerographic Connector Assembly), then go to step 19.	Go to Step 19.
19	Is the image printed correctly?	Troubleshooting complete.	Go to step 20.
20	Reseat the MCU PWB. Is the image printed correctly?	Troubleshooting complete.	Go to step 21.
21	Reseat the ESS PWB. Is the image printed correctly?	Troubleshooting complete.	Go to step 22.
22	Reseat (REP 3.4 Transfer Roller Assembly). Is the image printed correctly?	Troubleshooting complete.	Go to step 23.
23	Replace (REP 3.4 Transfer Roller Assembly). Is the image printed correctly?	Troubleshooting complete.	Go to step 24.
24	Replace the Drum Cartridge. Is the image printed correctly?	Troubleshooting complete.	Go to step 25.
25	Reseat the HVPS. Is the image printed correctly?	Troubleshooting complete.	Go to step 26.
26	Replace (REP 3.1 ROS Assembly). Is the image printed correctly?	Troubleshooting complete.	Replace (REP 5.7 HVPS (3610) / REP 5.8 HVPS (3615)).