Xerox WorkCentre 3615

Applicable Parts

• Toner Cartridge, PL 3.1
• Drum Cartridge, PL 3.1
• Transfer Roller Assembly, PL 3.4
• Dispense Motor, PL 3.3
• ROS Assembly, PL 3.2
• Xerographic Connector Assembly, PL 3.3
• MCU PWB, PL 5.3
• HVPS, PL 5.3
• ESS PWB (3610), PL 5.1
• ESS PWB (3615), PL 5.2

Troubleshooting Procedure

Step	Actions and Questions	Yes	No
1	Does the error occur only during copying?	Go to step 2.	Go to step 4.
2	Is the original density low?	Change the original.	Go to step 3.
3	Is the Lighten/Darken setting set at Lighter 2 or 3.	Set to Normal or Darker 1 to 3, then go to step 4.	Go to step 4.
4	Is the Adjust Density in Admin Settings / Service Tools set to Lighter 2 or 3?	Set to Normal or Darker 1 to 3, then go to step 5.	Go to step 5.
5	Is the image printed correctly?	Troubleshooting complete	Go to step 6.
6	On the Image Options tab, ensure that Off is selected in the Toner Saver drop-down menu. Is the image printed correctly?	Troubleshooting complete.	Go to step 7.
7	Is the installed paper new and dry? Does the paper meet specifications?	Go to step 8.	Replace with paper that meets specifications, then go to step 8.
8	The Toner Cartridge may be low or need to be replaced. Confirm the amount of toner left in each Toner Cartridge. • Check the toner level in the Status Monitor window. • Replace the Toner Cartridge as necessary. Is the image printed correctly?	Troubleshooting complete.	Go to step 9.
9	Check the Toner Type. Is the XEROX Toner seated?	Go to step 10.	Replace the toner with XEROX toner.
10	Remove (REP 3.4 Transfer Roller Assembly). Are the Plate Spring BTR on the HVPS dirty or deformed?	Clean up the Plate Spring BTR or replace (REP 5.7 HVPS (3610) / REP 5.8 HVPS (3615)), then go to step 11.	Go to step 11.
11	Reseat (REP 3.4 Transfer Roller Assembly). Is the image printed correctly?	Troubleshooting complete.	Go to step 12.
12	Replace (REP 3.4 Transfer Roller Assembly). Is the image printed correctly?	Troubleshooting complete.	Go to step 12.
13	Remove the Drum Cartridge. Are the Spring BCR and Spring DB on HVPS dirty or deformed	Clean up the Spring BCR and Spring DB or replace (REP 5.7 HVPS (3610) / REP 5.8 HVPS (3615)), then go to step 14.	Go to step 14.
14	Reseat the Drum Cartridge. Is the image printed correctly?	Troubleshooting complete.	Go to step 15.
15	Are there any foreign substance between the ROS Assembly and Drum Cartridge?	Remove the foreign substances, then go to step 16.	Go to step 16.
16	Execute the Diag Digital Output [093-001] to check the rotation of the Dispense Motor. Is it working properly?	Go to step 17.	Replace (REP 5.6 MCU PWB).
17	Is the Drum Cartridge installed properly, with no foreign substances at the contact point between the ATC Sensor in the Drum Cartridge and the Xerographic Connector Assembly?	Go to Step 18.	Remove the foreign substances.Reinstall the Drum Cartridge, then go to step 18.
18	Is the connection terminal of the ATC Sensor part in the Drum Cartridge damaged?	Replace the Drum Cartridge, then go to step 19.	Go to Step 19.
19	Is the connection terminal of the Xerographic Connector Assembly damaged?	Replace (REP 3.3 Xerographic Connector Assembly), then go to step 20.	Go to Step 20.
20	Is the image printed correctly?	Troubleshooting complete.	Go to step 21.
21	Reseat the MCU PWB. Is the image printed correctly?	Troubleshooting complete.	Go to step 22.
22	Reseat the ESS PWB. Is the image printed correctly?	Troubleshooting complete.	Go to step 23.
23	Reseat (REP 3.4 Transfer Roller Assembly). Is the image printed correctly?	Troubleshooting complete.	Go to step 24.
24	Replace (REP 3.4 Transfer Roller Assembly). Is the image printed correctly?	Troubleshooting complete.	Go to step 25.
25	Replace the Drum Cartridge. Is the image printed correctly?	Troubleshooting complete.	Go to step 26.
26	Reseat the HVPS. Is the image printed correctly?	Troubleshooting complete.	Go to step 27.
27	Replace (REP 3.1 ROS Assembly). Is the image printed correctly?	Troubleshooting complete.	Replace (REP 5.7 HVPS (3610) / REP 5.8 HVPS (3615)).