Xerox WorkCentre 3345

Paper has jammed in the Fuser Exit area.

Applicable Errors

• 08-500: Jam2

Initial Actions

• Open Rear Cover and remove jammed paper.
• Open the Fuser Exit Door and remove jammed paper.
• Check that the paper guides of the tray in use are set correctly.
• Check the media. Is the media in good condition and listed as supported media?
• Ensure the size, orientation and type of media in the tray matches the media displayed in the UI menus.
• Turn the printer off and then on again.
• Try printing with different paper.
• If problem persists use the following procedure.

Applicable Parts

• Exit Sensor, (PL 3.1A.20, Parts List 3.1A Frame (2 of 2)).
• Fuser, (PL 3.3.36, Parts List 3.3 Fuser).

Step	Actions and Questions	Yes	No
1	Check exit guides for damage or debris. Is the exit clean?	Go to Step 2.	Clean the exit area of all debris.
2	Enter dC330 Component Control, code 08-600 to check the operation of the Exit Sensor and flag. Does the Exit Sensor operate correctly?	Go to step 3.	Install a new Exit Sensor (PL 3.1A.20, Parts List 3.1A Frame (2 of 2)).
3	Inspect Fuser for damage. The Fuser is undamaged.	Inspect the Exit Roller and Rear Frame. Replace if necessary.	Install a new Fuser (PL 3.3.36, Parts List 3.3 Fuser).