Xerox WorkCentre 3345
Troubleshooting. Jam. Tray 2
A jam was detected in the Tray 2 feeding section.
Applicable Errors
- 07-230: Jam0 from Tray2
- 08-200: Jam in Tray2
Initial Actions
- Open Tray 2 and remove the jammed paper.
- Ensure the paper guides are set correctly.
- Ensure the loaded paper is supported. Try printing with different paper or other media. For details of paper specifications refer to the Xerox WorkCentre 3335/3345 Multifunction Printer User Guide or the Xerox Phaser 3330 Printer User Guide.
- Clean/Inspect the pick/feed rollers
- Cycle printer power.
- If the problem persists continue troubleshooting.
Applicable Parts
- Optional Tray Feed Clutch, (PL 12.3.5, Parts List 12.3 Optional Tray Frame ETS).
- Optional Tray Drive Assembly, (PL 12.3.6, Parts List 12.3 Optional Tray Frame ETS).
| Step | Actions and Questions | Yes | No |
|---|---|---|---|
| 1 | Install a new Optional Tray Feed Clutch (PL 12.3.5, Parts List 12.3 Optional Tray Frame ETS). Does the error persist? |
Go to step 2. | Complete. |
| 2 | Install a new Optional Tray Drive Assembly (PL 12.3.6, Parts List 12.3 Optional Tray Frame ETS). | Go to step 3. | Complete. |
| 3 | Install a new Main PWB. • (PL 1.0.7, Parts List 1.0 Phaser 3330 Main) (phaser 3330) • (PL 6.1.7, Parts List 6.1 WorkCentre 3335/3345 Main) (WorkCentre 3335 and 3345) Does the error persist? |
Replace Optional Tray 2. (PL 12.1, Parts List 12.3 Optional Tray Frame ETS | Complete. |