Xerox WorkCentre 3335

Paper has jammed in the Registration area.

Applicable Errors

• 08-100: Jam1

Initial Actions

• Clear the jammed paper.
• Check that the paper guides of the tray in use are set correctly.
• Check the media. Is the media in good condition and listed as supported media?
• Ensure the size, orientation and type of media in the tray matches the media displayed in the UI menus.
• Turn the printer off and then on again.
• If problem persists use the following procedure.

Applicable Parts

• Feed Sensor, (PL 3.1A.20, Parts List 3.1A Frame (2 of 2))
• Registration Sensor, (PL 3.1A.20, Parts List 3.1A Frame (2 of 2))
• Main Drive Assembly, (PL 3.5.18, Parts List 3.5 Drive)
• Main Board: Phaser 3330 (PL 1.0.7, Parts List 1.0 Phaser 3330 Main) or WorkCentre 3335 and 3345 (PL 6.1.7, Parts List 6.1 WorkCentre 3335/3345 Main)

Step	Actions and Questions	Yes	No
1	Check the paper path for debris or obstructions. Does the error persist?	Go to step 2.	Complete.
2	Enter dC330 Component Control, code 08-100 to check if the Feed Sensor (08-100) is connected and working. If necessary, install a new sensor (Registration Sensor and Feed Sensor) (PL 3.1A.20, Parts List 3.1A Frame (2 of 2). Does the error persist?	Go to step 3.	Complete.
3	Enter dC330 Component Control, code 08-500 to check if the Registration Sensor (08-130) is connected and working. If necessary, install a new sensor (PL 3.1A.20, Parts List 3.1A Frame (2 of 2)). Does the error persist?	Go to step 4.	Complete.
4	Clean the Registration Roller using a slightly damp (water only) lint free cloth. Install a new Registration Roller if it is damaged, (PL 3.1A.16, Parts List 3.1A Frame (2 of 2)). Does the error persist?	Go to step 5..	Complete.
5	Enter dC330 Component Control, code 04-100 to check the Main Drive Motor. The motor runs?	Go to step 6.	Install a new BLDC Motor, (PL 3.5.1, Parts List 3.5 Drive). Go to step 6.
6	All gears in the Main drive Assembly rotate when the Main Drive Motor runs?	Go to step 7.	Install a new Main Drive Assembly, (PL 3.5.18, Parts List 3.5 Drive). Go to step 7.
7	Does the error persist?	Install a new Main PWB: • Phaser 3330 (PL 1.0.7, Parts List 1.0 Phaser 3330 Main) • WorkCentre 3335 and 3345 (PL 6.1.7, Parts List 6.1 WorkCentre 3335/3345 Main).	Complete.