Xerox WorkCentre 3335

A paper jam was detected in the Tray 1 feeding section.

Applicable Errors

• 07-130: Jam0 from Tray1

Initial Actions

• Clear the jammed paper.
• Ensure the paper guides are set correctly.
• Ensure the loaded paper is supported. Try printing with different paper or other media. For details of paper specifications refer to the Xerox WorkCentre 3335/3345 Multifunction Printer User Guide or the Xerox Phaser 3330 Printer User Guide.
• Clear the paper path of debris.
• Clean the Feed Roller.
• If problem persists use the following procedure.

Applicable Parts

• Pick Up Solenoid (PL 3.1A, Parts List 3.1A Frame (2 of 2))
• Pick Up Clutch (PL 3.1A.10, Parts List 3.1A Frame (2 of 2))
• Pick Up Roller (PL 3.1A.45, Parts List 3.1A Frame (2 of 2))
• Feed Drive Assembly (PL 3.1.5, Parts List 3.1 Frame (1 of 2))
• Feed Roller (PL 3.1A.8, Parts List 3.1A Frame (2 of 2))
• Retard Roller (PL 5.1.7, Parts List 5.1 Tray 1)
• Base Plate Pad, (PL 5.1.8, Parts List 5.1 Tray 1)
• Tray 1, (PL5.1.19, Parts List 5.1 Tray 1)

Step	Actions and Questions	Yes	No
1	Send a print job to the printer while actuating the Paper Empty Sensor. Does the Pick Up Roller rotate normally?	Go to step 4.	Go to step 2.
2	Enter dC330 Component Control, code dC330 08-810. The pick up solenoid actuates.	Go to Step 3	Install a new pickup clutch (PL 3.1A.10, Parts List 3.1A Frame (2 of 2)).
3	Does the error persist?	Install a new Main PWB. • Phaser 3330 (PL 1.0.7, Parts List 1.0 Phaser 3330 Main) • WorkCentre 3335 and 3345 (PL 6.1.7, Parts List 6.1 WorkCentre 3335/3345 Main) Go to step 4.	Complete.
4	Does the error persist?	Go to step 5.	Complete.
5	Clean and inspect the Pick Up Roller, install a new pickup roller if damaged (PL 3.1A.45, Parts List 3.1A Frame (2 of 2)). Does the error persist?	Go to step 6.	Complete.
6	Clean and inspect the Feed Roller, install a new feed roller if damaged (PL 3.1A.8, Parts List 3.1A Frame (2 of 2)). Does the error persist?	Go to step 7.	Complete.
7	Print the Supply Information report and check the life remaining of the Tray 1 Pick Up Roller and the Tray 1 Feed Roller: Phaser 3330: Menu > Information Supplies Info. WorkCentre 3335/3345: Machine Status > System Setup > Maintenance > Supplies Life. Are either at or near end of life?	Install a new appropriate part: • Tray 1 Pick Up Roller, (PL3.1A.45, Parts List 3.1A Frame (2 of 2)). • Tray 1 Feed Roller, (PL 3.1A.8, Parts List 3.1A Frame (2 of 2)).	Go to step 8.
8	Install a new Tray 1 Retard Roller (PL 5.1.7, Parts List 5.1 Tray 1). Does the error persist?	Go to step 9.	Complete.
9	Check the Base Plate Pad. Is the Base Plate Pad installed correctly?	Go to step 10.	Trim or replace the Base Plate Pad (PL 5.1. 8, Parts List 5.1 Tray 1)
10	Install a new Tray 1.	Complete.	Go to step 11. Replace the Feed Drive Assembly (PL 3.1.5, Parts List 3.1 Frame (1 of 2)).