Xerox WorkCentre 3335

Some initial steps to take when evaluating repeated jams:

1. Ask the customer about the paper types being used. If not on the recommended list, determine if this is contributing to the problem. Recycled, multi-purpose or copier paper tends to contaminate the paper path. Constant use of special papers such labels or business cards can also contribute to jamming.
2. Ensure the correct tray loading and setup procedures are followed (securing the guides, selecting the correct paper type, fanning the paper, etc.)
3. Make sure the printer is plugged directly into an electrical outlet. Using extension cords or a power strip is not recommended.
4. Make every attempt to establish a jam rate prior to starting any work. If possible print an Error Information Report and note the page count between jams.
5. Determine if jamming is occurring in one tray but not another. This helps to identify any dirty or defective parts.
6. Clear the paper path of any jams and paper debris.
7. Clean the paper rollers in the paper tray and tray slot using a slightly damp (water only) lint free cloth.