Xerox Phaser 6510

Initial Actions

After each action, print a test page to check if image quality improves.

• Ensure that all four Drum Cartridges are properly installed.
• Check CRU life counters. Replace components at end of life.
• Clean the LED Print Heads (LPH) using the LPH Cleaning Wand.
• Check for multi-sheet feeds.

Step	Procedure	Yes	No
1	Print customer demonstration print from the Control Panel > Device > About > Information Pages > Demonstration Print. The print is blank or has a color missing.	3	2
2	Check the customer’s print job settings and the printer’s Ethernet or USB connections. Print job settings and network connections are good.	Task is complete. Perform SCP 6 Final Actions.	Correct the settings or connections.
3	Check the test print is missing one or more colors. The print is totally blank (missing all colors).	8	4
4	Remove the Drum Cartridge of the affected color and clean the electrical contacts; then, reinstall the Drum Cartridge and rerun the test print. The print is still missing the color.	5	Task is complete. Perform SCP 6 Final Actions.
5	Remove the drum cartridge again and check the connection with the LED array (flat ribbon cable). The connection is secure.	6	Reseat the connector and perform SCP 6 Final Actions.
6	Swap the LED array from the affected color with an LED array from a different (unaffected color). Repeat the test print. The defect persists with the original color.	7	Replace the defective LED array.
7	Replace the Drum Cartridge of the affected color. Repeat the test print. The defect persists.	Continue with the procedure.	Task is complete. Perform SCP 6 Final Actions.
8	Remove and inspect the Transfer Roller for contamination or excessive wear, and check the electrical contacts. The Transfer Roller is good.	9	Replace the Transfer Roller, REP 19.2.11.
9	Check for obstructions between the LED arrays and Drum Cartridges. The LED paths are clear.		Clear the LED paths of obstructions.