Samsung MultiXpress M5360

7. Uneven Density

• Description : Print density is uneven between left and right.

Probable Cause	Solution
• The pressure force on the left and right springs of the transfer roller is not even. • The springs are damaged. • The transfer roller is improperly installed.	1) Remove the transfer roller Assy. 2) Check if the transfer roller Assy has any wrong part. 3) Replace the transfer roller Assy.
The toner level is not even on the imaging unit roller due to the bad blade.	Replace the imaging unit.

8. Background

• Description : Light dark background appears in whole area of the printing.

Probable Cause	Solution
Does recycle paper be used?	Use the proper papers.
The life of the imaging unit has been expired	Replace the imaging unit.
The output from the HVPS is abnormal.	Replace the HVPS board.

9. Ghost

• Description : Ghost occurs.

Probable Cause	Solution
The residual toner on the rollers exists.	Print 10 test prints.
The contact terminal of the imaging unit is bad.	1) Clean the contact terminal of the imaging unit. 2) Replace the imaging unit.
The transfer roller is contaminated or worn out.	Replace the transfer roller.
The pressure roller or heat roller in fuser unit defective.	1) Turn the machine off. 2) Remove and replace the fuser unit. 3) Turn the machine on. WARNING Do not touch the fuser unit while it is hot.
The HVPS contact terminal is contaminated.	Clean the HVPS contact terminal.
The output from the HVPS is abnormal.	Replace the HVPS board.