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Samsung MultiXpress K7400GX

Service Mode. Service Functions. 2

Debug Log

• Service Functions > Debug Log

This function sets the system log message level. Users can select three options.
- Off : This option disables the logging option.
- Job Status: This option only enables the logging option of user created jobs.
- Details : This option enables all the logging options of the running tasks of the system. Note that this option might create a trade-off of performance in certain system operation. Use this option when the system behaves abnormally, and engineers need to investigate problems.

Capture Log

This function copies all the saved log in the system to a UBS memory as a zip file. Note that the size of system log could reach up to 1GB. If the system log size become considerably huge, it will take longer time to copy to the plugged memory.

  1. Connect USB memory to device.
  2. When the pop-up appears, press the area below until the passcode window appears. Eenter “1934” and press the “OK” button.
  3. Go to "Service Functions > Debug Log" and change debug log level to “DETAILS”.
  4. Go to "Service Functions > Capture Log"
  5. Select All or Period. When you select Period, input the start and end date.
  6. Press Capture Log button.
  7. Once it is completed, the message will be displayed. Then restore the debug log level to ”JOB STATUS”.
    NOTE
    If the system log size become considerably huge, it will take longer time to copy to the plugged memory.
  8. Check is the Log file is created in the USB memory.

Network Packet Capture

• Service Functions > Network Packet Capture

  1. Capture Packets
    • Start button
    a) Start to capture network packet between device and external peer mode
    b) Start button shall be changed to Stop button
    NOTE
    The packet capture is implemented by using “tcpdump-leth0–s1200–w[filename]”
    • Packet Size
    - Show the file size captured
  2. Export Capture File
    • Export button
    - Export network packet capture file to USB memory stick
  3. Delete Capture File
    • Delete button
    - Clear network packet capture file in a device
Error Code
Service Mode, Troubleshooting
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