Ricoh PC300W
Troubleshooting. Paper Delivery Problems 3
Poor Paper Feed
Problem:
Paper not feeding correctly
Cause:
Paper set incorrectly Paper in poor condition
Details:
If the paper is thick and has been left unwrapped for a long time, or it is recycled paper, replace with fresh normal paper.
Solution:
• Check installation of the paper tray.
• Remove the stack and fan it to remove static cling.
• Change the paper orientation (switch front-to-back end, turn over front-to-back), also ease of feed can differ between paper lots.
• Clean the feed rollers.
• Clean the separation pad.
• Make sure that paper is stored correctly in its vinyl packs until ready for use.
Problem:
Both corners of leading edge become dog eared
Cause:
Dog-earing can be caused by both corners of the leading edge getting caught in the paper transport path.
Details:
If the paper is thick and has been left unwrapped for a long time, or it is recycled paper, replace with fresh normal paper.
Solution:
• Confirm that paper is set correctly in the tray. (Problems can occur with leading/trailing edges, front/back sides of the paper in the paper feed path with paper from different lots.)
• Make sure that paper is stored correctly in its vinyl packs until ready for use.
Problem:
Paper double feeds
Cause:
Paper in the feed tray can easily stick together.
Details:
The following can cause problems:
• If the paper is thick and has been left unwrapped for a long time, or it is recycled paper, replace with normal paper.
• Adding paper while a job in progress.
• Using a previously printed paper.
• Paper tray overloaded.
Solution:
• Check installation of the paper tray.
• Remove the stack and fan it to remove static cling.
• Change the paper orientation (switch front-to-back end, turn over front-to-back), also ease of feed can differ between paper lots.
• Clean the feed rollers.
• Clean the separation pad.
• Clean the registration roller.
• Make sure that paper is stored correctly in its vinyl packs until ready for use.
• Explain that paper should not be stacked higher than the load limit mark.