Ricoh D130-17 MP5002

OVERVIEW

This machine provides a Save Debug Log feature that allows the Customer Engineer to save and retrieve error information for analysis. Every time an error occurs, debug information is recorded in volatile memory but this information is lost when the machine is switched off and on. To capture this debug information, the Save Debug Log feature provides two main features:

• Switching on the debug feature so error information is saved directly to the HDD for later retrieval.
• Copying the error information from the HDD to an SD card.

When a user is experiencing problems with the machine, follow the procedure below to set up the machine so the error information is saved automatically to the HDD. Then ask the user to reproduce the problem.

SWITCHING ON AND SETTING UP SAVE DEBUG LOG

The debug information cannot be saved the until the "Save Debug Log" function has been switched on and a target has been selected.

1. Enter the SP mode.
2. Under "5857 Save Debug Log", press "1".
3. On the control panel keypad, press "1" then press [#]. This switches the Save Debug Log feature on.
   • The default setting is "0" (OFF). This feature must be switched on in order for the debug information to be saved.
4. Next, select the target destination where the debug information will be saved. Under "5857 Save Debug Log", touch "2 Target", enter "2" with the operation panel key to select the hard disk as the target destination, then press [#].
   • Select "3 SD Card" to save the debug information directly to the SD card if it is inserted in Slot 2 (Lower Slot).
5. Now touch "5858" and specify the events that you want to record in the debug log. SP5858 (Debug Save When) provides the following items for selection.

   1	Engine SC Error	Saves data when an engine-related SC code is generated.
   2	Controller SC Error	Saves debug data when a controller-related SC Code is generated.
   3	Any SC Error	Saves data only for the SC code that you specify by entering code number.
   4	Jam	Saves data for jams.

   
   • More than one event can be selected.
6. Next, select the one or more memory modules for reading and recording debug information.
   Touch "5859".
   Under "5859" press the appropriate key item for the module that you want to record. Enter the appropriate 4-digit number, then press [#].
   The following keys can be set with the corresponding numbers. (The initials in parentheses indicate the names of the modules.)

The machine is now set to record the debugging information automatically on the HDD (the target selected with SP5-857-002) for the events that you selected SP5-858and the memory modules selected with SP5-859. Please keep the following important points in mind when you are doing this setting:

• Note that the number entries for Keys 1 to 5 are the same for the Copy, Printer, Scanner, and Web memory modules.
• The initial settings are all zero.
• These settings remain in effect until you change them. Be sure to check all the settings, especially the settings for Keys 6 to 10. To switch off a key setting, enter a zero for that key.
• You can select any number of keys from 1 to 10 (or all) by entering the corresponding 4-digit numbers from the table.
• You cannot mix settings for the groups (COPY, PRINTER, etc.) for 006to010. For example, if you want to create a PRINTER debug log you must select the settings from the 9 available selections for the "PRINTER" column only.
• One area of the disk is reserved to store the debug log. The size of this area is limited to 4 MB.

Retrieving the Debug Log from the HDD

1. Insert the SD card into Slot 2 (Lower Slot).
2. Enter the SP mode and execute SP5857 009 (Copy HDD to SD Card (Latest 4 MB) to write the debugging data to the SD card.
   • The SD card can hold up to 4MB of data. If the debugging data is larger than 4MB, you can switch to another SD card.
3. Use a card reader to copy the file and send it for analysis to your local Ricoh representative by email, or just send the SD card by mail.

Recording Errors Manually

Since only SC errors and jams are recorded to the debug log automatically, for any other errors that occur while the customer engineer is not on site, please instruct customers to perform the following immediately after occurrence to save the debug data. Such problems would include a controller or panel freeze.
• In order to use this feature, the customer engineer must have previously switched on the Save Debug Feature (SP5857-001) and selected the hard disk as the save destination (SP5857-002).

1. When the error occurs, on the operation panel, press (Reset Key).
2. On the control panel, enter "01" then hold down [C] for at least 3 sec. until the machine beeps then release. This saves the debug log to the hard disk for later retrieval with an SD card by the service representatives.
3. Switch the machine off and on to resume operation. The debug information for the error is saved on the hard disk so the service representatives can retrieve it on their next visit by copying it from the HDD to an SD card.