-
Catalog
-
Sign In
-
Contacts
-
Forum
-
Eng
OKI MC560MFP
Troubleshooting. MFP is not connected to the network, MFP cannot send email
MFP is not connected to the network
| Cause |
Relevant Unit |
Check Method |
Maintenance Method |
| RJ-45 connector is not plugged in |
|
|
Plug the connector in |
| Network cable is damaged |
|
|
Replace a good one |
| IP address is invalid |
|
|
Ask MIS for a valid address |
| Subnet Mask is invalid |
|
|
Ask MIS for a valid value |
| Gateway IP is invalid |
|
|
Ask MIS for a valid address |
MFP cannot send email
| Cause |
Relevant Unit |
Check Method |
Maintenance Method |
| SMTP server IP is wrong |
|
|
Ask MIS for a correct SMTP server address |
| “From” address is wrong |
|
|
Check “From” email account |
| “To” address is wrong |
|
|
Check “To” email address |
| Other causes |
|
|
Please refer to the following error code table |