OKI C844dnwl
Troubleshooting. Paper jam (Error 381) 1
Jam occurs immediately after the power is turned on.
Check condition of the paper path.
Check item | Check work | Actions to be taken at NG |
---|---|---|
Paper path of the front unit | Check if paper is jammed or not in the paper path. | Remove the jammed paper. |
Check condition of the mechanical parts
Check item | Check work | Actions to be taken at NG |
---|---|---|
Check the sensor lever of the WR sensor , Fuser IN sensor. | Check if shape and movement of the sensor levers have any abnormality or not. | Replace the sensor lever with the normal sensor lever. |
Check condition of electrical parts
Check item | Check work | Actions to be taken at NG |
---|---|---|
Check the detection condition of the sensor signal. | Confirm that the sensor signals are normally detected by using the [SWITCH SCAN] function of the self-diagnostic mode. | Replace either the CU/PU board (ME2 PCB) or the front sensor board (RSG PCB) or connection cable. |
Check the sensor lever of the WR sensor , Fuser IN sensor. | Check for the following signals at the FSNS connector 18 of the CU/PU board. Pin-2: WR sensor Check for the following signals at the FUSER 20 connector of the CU/PU board. Pin-8: Fuser IN sensor Confirm that the above signal levels change when the sensor lever is operated. |
Replace the front sensor board (RSG PCB) or CU/ PU board (ME2 PCB). |
Check the power voltages supplied to the front sensor board (RSG PCB), CU/PU board (ME2 PCB) | Check the 5V power at the FSNS connector 25 of the front sensor board (RSG PCB). Pin-1: 5V power supply Pin-5: 0VL Check the 5V power at the FUSER2 10 connector of the CU/PU board (ME2 PCB). Pin-9: 5V power supply Pin-7,10: 0V |
Replace the connection cable. |