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OKI C844dnwl

Troubleshooting. Feed jam (Error 380) 1

Jam occurs immediately after the power is turned on.

Check condition of the paper path

Check item Check work Actions to be taken at NG
Paper path of the front unit Open the front cover check if paper is not jammed in the paper path. Remove the jammed paper.

Check condition of the mechanical parts

Check item Check work Actions to be taken at NG
Check the sensor levers of the paper IN1 sensor, that of the paper IN2 sensor and that of the WR sensor. Check if shape and movement of the sensor levers have any abnormality or not. Replace the sensor with the normal sensor lever.

Check condition of electrical parts

Check item Check work Actions to be taken at NG
Check the detection condition of the sensor signal. Confirm that the sensor signals are normally detected by using the [Self-diagnostic mode] - [SWITCH SCAN] function. Replace either the CU/PU board or the front sensor board (RSG PCB) or connection cable.
Check the output signal levels of the paper IN1 sensor, that of the paper IN2 sensor and that of the WR sensor. Check for the following signals at the FSNS connector 18 of the CU/PU board.
Pin-4: Paper IN1 sensor
Pin-3: Paper IN2 sensor
Pin-2: WR sensor
Confirm that the above signal levels change when the sensor lever is operated.
Replace the front sensor board (RSG PCB)
Check the power voltages supplied to the front sensor board (RSG PCB) Check the 5V power at the FSNS connector 25 of the front sensor board (RSG PCB).
Pin-1: 5V power supply
Pin-5: 0VL
Replace the connection cable.
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