OKI C844dnwl
Troubleshooting. Paper feed jam (Error 391: 1st Tray) 1
Jam occurs immediately after the power is turned on. (1st tray)
Check condition of the paper path
Check item | Check work | Actions to be taken at NG |
---|---|---|
Paper path of the front unit | Open the front cover check if paper is not jammed in the paper path. | Remove the jammed paper. |
Check condition of the mechanical parts
Check item | Check work | Actions to be taken at NG |
---|---|---|
Check the sensor levers of the paper IN1 sensor and the paper IN2 sensor. | Check if shape and movement of the sensor levers have any abnormality or not. | Replace the sensor lever with the normal sensor lever. |
Check condition of electrical parts
Check item | Check work | Actions to be taken at NG |
---|---|---|
Check the detection condition of the sensor signal. | Confirm that the sensor signals are normally detected by using the [Self-diagnostic mode] - [SWITCH SCAN] function. | Replace either the CU/PU board, the front sensor board (RSG PCB) or connection cable. |
Check the output signal level of the paper IN1 sensor and that of the paper IN2 sensor. | Check for the following signals at the FSNS connector 18 of the CU/PU board. Pin-4: Paper IN1 sensor Pin-3: Paper IN2 sensor Confirm that the above signal levels change when the sensor lever is operated. |
Replace the front sensor board (RSG PCB) |
Check the power voltages supplied to the front sensor board (RSG PCB) | Check the 5V power at the FSNS connector 25 of the front sensor board (RSF PCB). Pin-1: 5V power supply Pin-5: 0VL |
Replace the connection cable. |