OKI C830

Jam occurs immediately after the paper feed is started. (1st tray)

Check condition of the paper running path

Check item	Check work	Actions to be taken at NG
Paper running path of the front unit	Check if paper is jammed or not in the paper running path.	Remove the jammed paper.

Check condition of the mechanical parts

Check item	Check work	Actions to be taken at NG
Check the sensor levers of the paper entrance sensor 1 and the paper entrance sensor 2.	Check if shape and movement of the sensor levers have any abnormality or not.	Replace the sensor with the good sensor lever.
Check the separator assemblies of the feed roller, the pickup roller and the tray.	Check if any foreign materials such as paper dust on the surface of the feed roller or of the pickup roller or not.	Remove the foreign material.
	Check if the feed roller or the pickup roller has worn out or not.	Replace the separator assemblies of the feed roller, pickup roller and tray.

Motor operation check

Check item	Check work	Actions to be taken at NG
Paper feed motor	Confirm that the paper feed motor works normally by using the Motor & Clutch Test of the self-diagnostic mode.	Replace the PU board or the paper feed motor.
Paper feed motor driver	Remove the HOPSIZE connector 1 of the PU board and check the followings at the connector side. Several MΩ between pin-1 – FG. Several MΩ between pin-2 – FG. Several MΩ between pin-3 – FG. Several MΩ between pin-4 – FG.	Replace the PU board.

Check the system connection

Check item	Check work	Actions to be taken at NG
Paper feed motor drive cable	Check the connection condition of the cable. Check if the connector is connected in the halfway only or not, and check if the connector is inserted in a slanted angle or not. Check also that cables are assembled without any abnormality.	Replace the cable with the good cable that normalizes the connection condition.
Paper feed motor drive cable	Check that any cable is not pinched during assembling of the printer. Remove the HOPSIZE connector 1 of the PU board and check the followings at the cable side. Short circuit between pin-1 – FG Short circuit between pin-2 – FG Short circuit between pin-3 – FG Short circuit between pin-4 – FG	Replace the cable with the good cable that normalizes the connection condition.
Paper feed motor	Remove the HOPSIZE connector 1 of the PU board and check that approx. 3.4Ω can be measured between pin-1 -pin-2 at the cable end, and that approx. 5Ù can be measured between pin-3 -pin-4 respectively.	Replace the paper feed motor.

Solenoid operation check

Check item	Check work	Actions to be taken at NG
Paper feed solenoid	Confirm that the paper feed solenoid works normally by using the Motor & Clutch Test of the self-diagnostic mode. Remove the metal plate from the right side of a printer so that the solenoid becomes visible. Then, check operation of the solenoid.	Replace the PU board, or replace the paper feed solenoid.
Paper feed solenoid	Check that any obstacle does not exist that hampers smooth operation of the movable portion of the solenoid. (Obstacles such as cable and others)	Normalize the assembled condition of a printer.

Check the system connection

Check item	Check work	Actions to be taken at NG
Paper feed solenoid cable	Check the connection condition of the cable. Check if the connector is connected in the halfway only or not, and check if the connector is inserted in a slanted angle or not. Check also that cables are assembled without any abnormality.	Replace the cable with the good cable that normalizes the connection condition.
Paper feed solenoid cable	Check that any cable is not pinched during assembling of the printer. Remove the HSOL connector 14 of the PU board and check the followings at the cable side. Short circuit between pin-1 – FG Remove the HSOL connector 14 of the PU board and check that approx. 89Ω can be measured between pin-1 and pin-2.	Replace the solenoid assembly and re-assemble the printer correctly.