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OKI C612

Troubleshooting. Feed jam (error code 380) 1

Jam occurs immediately after the power is turned on.

Check condition of the paper running path

Check item Check work Actions to be taken at NG
Paper running path of the front unit Open the front cover check if paper is not jammed in the paper running path. Remove the jammed paper.

Check condition of the mechanical parts

Check item Check work Actions to be taken at NG
Check the sensor levers of the paper entrance sensor 1, that of the paper entrance sensor 2 and that of the WR sensor. Check if shape and movement of the sensor levers have any abnormality or not. Replace the sensor with the good sensor lever.

Check condition of electrical parts

Check item Check work Actions to be taken at NG
Check the detection condition of the sensor signal. Confirm that the sensor signals are normally detected by using the Maintenance Menu SWITCH SCAN function. Replace either the CU/PU board or the front sensor board (RSF PCB) or connection cable.
Check the output signal levels of the paper entrance sensor 1, that of the paper entrance sensor 2 and that of the WR sensor Check for the following signals at the FSNS connector 13 of the CU/PU board.
Pin-4: Paper entrance sensor 1
Pin-3: Paper entrance sensor 2
Pin-2: WR sensor
Confirm that the above signal levels change when the sensor lever is operated.
Replace the front sensor board (RSF PCB)
Check the power voltages supplied to the front sensor board (RSF PCB) Check the 5V power at the FSNS connector 13 of the front sensor board (RSF PCB).
Pin-1: 5V power supply
Pin-5: 0VL
Replace the connection cable.
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