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OKI C532dn

Troubleshooting. Error code 390. Jam occurs immediately after paper feed is started. (Multipurpose tray)

Check condition of the paper running path

Check item Checking method Action in case of NG
Paper running path of the multipurpose tray Check if paper is jammed or not in the paper running path. Remove the jammed paper.
Sheet Receive of the multipurpose tray Confirm that the Sheet Receive has moved up normally.
Confirm that the support spindle and spring of the Sheet Receive have been installed in the specified positions normally.
Correct installation of the above parts so that the Sheet
Receive moves up to the specified position normally.

Check condition of the mechanical parts

Check item Checking method Action in case of NG
IN sensor and WR sensor lever check Check the sensor lever shapes and operations for any problem Replace the sensor lever(s) with proper one(s).
Front cover Confirm that the locks in the right and left of the front cover are locked normally. Replace the font cover assembly
Check the feed roller and the pickup roller. Check if any foreign materials such as paper dust on the surface of the feed roller or of the pickup roller or not. Remove the foreign material.
Check if the feed roller has worn out or not.  

Motor operation check

Check item Checking method Action in case of NG
Paper feed motor Confirm that the paper feed motor works normally by using the Motor & Clutch Test of the self-diagnostic mode. Replace the CU/ PU board or the feed motor.
Paper feed motor driver Pull out the CU/PU board HOP connector, and check the following at the side of the connector:
Between 1pin – FG: Several MΩ
Between 2pin – FG: Several MΩ
Between 3pin – FG: Several MΩ
Between 4pin – FG: Several MΩ
Replace the CU/PU board.

Clutch operation check

Check item Checking method Action in case of NG
MPT clutch and regist clutch Confirm that the paper feed motor works normally by using the Motor & Clutch Test of the self-diagnostic mode.
Pull out the cassette for the rollers to be seen, and check operation.
Replace the CU/PU board or MPT clutch or regist clutch.

Check the system connection

Check item Checking method Action in case of NG
Paper feed motor drive cable Check the connection condition of the cable. Check if the connector is connected in the half-way only or not, and check if the connector is inserted in a slanted angle or not.
Check also that cables are assembled without any abnormality.
Replace the cable with the good cable that normalizes the connection condition.
Pull out the CU/PU board HOP connector, and check the following at the side of the connector:
Between 1pin – FG: Do not short-circuit
Between 2pin – FG: Do not short-circuit
Between 3pin – FG: Do not short-circuit
Between 4pin – FG: Do not short-circuit
Replace the cable with the good cable that normalizes the connection condition.
MPT clutch cable Check the connection condition of the cable.
Check if the connector is connected in the half-way only or not, and check if the connector is inserted in a slanted angle or not.
Check also that cables are assembled without any abnormality.
Normalizes the connection condition.
Replace the clutch.
MPT clutch Pull out the CU/PU board MPC connector, and check the following at the side of the connector.
Between 1pin – FG: Do not short-circuit
Between 1pin – 2pin: About 240Ω
Replace the clutch and properly assemble appropriate parts.
Paper feed motor Pull out the CU/PU board HOP connector, and check the following at the side of the connector.
Between 1pin – 2pin: 3.4Ω or 5Ω
Between 3pin – 4pin: 3.4Ω or 5Ω
Replace the Paper feed motor.
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