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OKI C532dn

Troubleshooting. Error code 391. Jam occurs immediately after the paper feed is started. (1st tray)

Check condition of the paper running path

Check item Checking method Action in case of NG
Paper running path of the front unit Check if paper is jammed or not in the paper running path. Remove the jammed paper.

Check condition of the mechanical parts

Check item Checking method Action in case of NG
Hopping sensor and IN sensor lever check Check the sensor lever shapes and operations for any problem. Replace the sensor lever(s) with proper one(s).
Check the separator assemblies of the feed roller, the pickup roller and the tray. Check if any foreign materials such as paper dust on the surface of the feed roller or of the pickup roller or not. Remove the foreign material.
Check if the feed roller or the pickup roller has worn out or not. Replace the separator assemblies of the feed roller, pickup roller and tray.

Motor operation check

Check item Checking method Action in case of NG
Paper feed motor Confirm that the paper feed motor works normally by using the Motor & Clutch Test of the self-diagnostic mode. Replace the CU/PU board or the paper feed motor.
Paper feed motor driver Pull out the CU/PU board HOP connector, and check the following at the side of the connector.
Between 1pin – FG: Several MΩ
Between 2pin – FG: Several MΩ
Between 3pin – FG: Several MΩ
Between 4pin – FG: Several MΩ
Replace the CU/PU board.

Clutch operation check

Check item Checking method Action in case of NG
Feed clutch and regist clutch Confirm that the feed clutch and regist clutch works normally by using the Motor & Clutch Test of the self-diagnostic mode. Pull out the cassette for the rollers to be seen, and check operation. Replace the CU/ PU board or the feed clutch or regist clutch.

Check the system connection

Check item Checking method Action in case of NG
Paper feed motor drive cable Check the connection condition of the cable. Check if the connector is connected in the half-way only or not, and check if the connector is inserted in a slanted angle or not. Check also that cables are assembled without any abnormality. Connection state normally.
Replace the cable.
Pull out the CU/PU board HOP connector, and check the following at the side of the connector
Between 1pin – FG: Do not short-circuit
Between 2pin – FG: Do not short-circuit
Between 3pin – FG: Do not short-circuit
Between 4pin – FG: Do not short-circuit
Replace the cable with the good cable that normalizes the connection condition.
Feed clutch cable cable and regist clutch cable Check the connection condition of the cable. Check if the connector is connected in the half-way only or not, and check if the connector is inserted in a slanted angle or not. Check also that cables are assembled without any abnormality. Connection state normally.
Replace the clutch.
Feed clutch Pull out the CU/PU board HOC connector, and check the following at the side of the connector.
Between 1pin – FG: Do not short-circuit
Between 1pin – 2pin: About 240Ω
Replace the clutch and properly assemble appropriate parts.
Regist clutch Pull out the CU/PU board REC connector, and check the following at the side of the connector.
Between 1pin – FG: Do not short-circuit
Between 1pin – 2pin: About 240Ω
Replace the clutch and properly assemble appropriate parts.
Paper feed motor Pull out the CU/PU board HOP connector, and check the following at the side of the connector.
Between 1pin – 2pin: 3.4Ω or 5Ω
Between 3pin – 4pin: 3.4Ω or 5Ω
Replace the Paper feed motor.
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