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OKI C532dn

Troubleshooting. Error code 391. Jam occurs immediately after the power is turned on. (1st tray)

Check condition of the paper running path

Check item Checking method Action in case of NG
Paper running path of the front unit Open the front cover check if paper is not jammed in the paper running path. Remove the jammed paper.

Check condition of the mechanical parts

Check item Checking method Action in case of NG
Hopping sensor and IN sensor lever check Check the sensor lever shapes and operations for any problem. Replace the sensor lever(s) with proper one(s).

Check condition of electrical parts

Check item Checking method Action in case of NG
Check the detection condition of the sensor signal. Confirm that the sensor signals are normally detected by using the Maintenance Menu SWITCH SCAN function. Replace the CU/PU board, or appropriate sensor(s) or connection cord(s)
Hopping sensor and IN sensor output level check Check the following signals by using the CU/ PU board HPSNS and RGSNS connector : HPSNS pin 2: Hopping sensor RGSNS pin 5: IN sensor Check that the above signal levels are changed by operating the levers of the sensors. Replace the CU/PU board.
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