OKI C332dn
Troubleshooting. 6 Paper running jam (error code 381:) 3
Jam occurs in the middle of paper running path.
Motor operation check
Check item | Check work | Actions to be taken at NG |
---|---|---|
Paper feed motor driver, belt motor driver and ID motor | Confirm that the paper feed motor, belt motor and ID motor work normally by using the Motor & Clutch Test of the self-diagnostic mode. Check if any load exists or not. | Replace: the CU/PU board; the feed motor, the belt motor and the image drum motor; or the image drum unit and the belt unit. If any attempt of using new ID unit or new belt unit as a trial is going to be made, be sure to use the System Maintenance Menu FUSE KEEP MODE. |
Paper feed motor, belt motor | Pull out the CU/PU board BELT connector 1, and check the following at the side of the connector: Several MΩ between Pin 1 and frame ground Several MΩ between Pin 2 and frame ground Several MΩ between Pin 3 and frame ground Several MΩ between Pin 4 and frame ground Pull out the CU/PU board HOP connector 3, and check the following at the side of the connector: Several MΩ between pin-1 – FG Several MΩ between pin-2 – FG Several MΩ between pin-3 – FG Several MΩ between pin-4 – FG |
Replace the CU/PU board |