Lexmark XM7355
Troubleshooting. Print quality. Gray background check
Note: Before performing this print quality check, go to the control panel home screen and navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality check.
Actions | Yes | No |
---|---|---|
Step 1 a Turn off the printer, wait for 10 seconds, and then turn on the printer. b From the printer control panel: 1 Increase the toner darkness in the Quality menu. Note: 8 is the factory default setting. 2 Set the paper type, texture, and weight in the Paper menu to match the paper loaded. Does the problem remain? |
Go to step 2. | The problem is solved. |
Step 2 Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier. Is the printer using a genuine and supported toner cartridge? |
Go to step 4. | Go to step 3. |
Step 3 Install a genuine and supported toner cartridge. Does the problem remain? |
Go to step 4. | The problem is solved. |
Step 4 Remove any packing material left on the imaging unit, including pieces of tape on the side of the unit and the red separator plastic. Note: You may need a pair of pliers to remove a piece of broken plastic inside the imaging unit. Does the problem remain? |
Go to step 5. | The problem is solved. |
Step 5 Replace the imaging unit. Does the problem remain? |
Go to step 6. | The problem is solved. |
Step 6 a Remove the right cover. b Make sure that connection J15 on the controller board and the connections on the HVPS are properly connected. Are the connections properly connected? |
Go to step 8. | Go to step 7. |
Step 7 Reseat the connections. Does the problem remain? |
Go to step 8. | The problem is solved. |
Step 8 Check all connections in the HVPS for proper connection. Is the HVPS properly connected? |
Go to step 10. | Go to step 9. |
Step 9 Replace the connections. Does the problem remain? |
Go to step 10. | The problem is solved. |
Step 10 Replace the HVPS. Does the problem remain? |
Contact the next level of support. | The problem is solved. |