Lexmark CX317dn
Troubleshooting. Print quality 2. Background or toner fog check
| Actions | Yes | No |
|---|---|---|
| Step 1 Read the current status of the imaging unit from the customer menus. To view the status of the photoconductor units: a) In Ready mode, press Menus b) Select Reports, and press Select. c) Select Device Statistics, and press Select It is possible a new imaging unit was installed, but the counter was not reset. Has the imaging unit been recently replaced? |
Reset the value. To reset this value: 1 In Ready mode, press Menus 2 Select Supplies Menu, and press Select 3 Select Replace Supply, and press Select 4 Select the imaging unit you want to change, and press Select 5 Select Yes, and press Select If this does not fix the problem, then go to step 2. |
Go to step 2. |
| Step 2 Is the background only one of the primary colors; yellow, cyan, magenta, or black? |
Go to step 3. | Go to step 4. |
| Step 3 Replace the developer unit. Did replacing the developer unit correct the problem? |
Problem is solved. | Go to step 4. |
| Step 4 Replace the photoconductor unit. Did this fix the problem? |
Problem is solved. | Go to step 5. |
| Step 5 Check the high‑voltage contact from the HVPS to the image transfer unit (ITU). Is a problem found? |
Replace the failing part: • Image transfer unit. • High.voltage power supply (HVPS). |
Go to step 6. |
| Step 6 With the printer off, reset the cable in the JHVPS1 connector. Does this fix the problem? |
Problem is solved. | Go to step 7. |
| Step 7 Replace the HVPS. Does this fix the problem? |
Problem is solved. | Go to step 8. |
| Step 8 Clean the printhead. Does this fix the problem? |
Problem is solved. | Replace the printhead. |