Lexmark 7017-679 XM1246

Note: Before performing this print quality check, go to the control panel home screen and navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the Initial print quality check.

Actions	Yes	No
Step 1 Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier. Is the printer using a genuine and supported toner cartridge?	Go to step 3.	Go to step 2.
Step 2 Install a genuine and supported toner cartridge. Does the problem remain?	Go to step 3.	The problem is solved.
Step 3 a Remove any packing material left on the imaging unit, including the red separator plastic (A). Note: You may need a pair of pliers to remove a piece of broken plastic inside the imaging unit. b Check the charge roller contact (B) on the right side of the imaging unit for damage and contamination. Is the charge roller contact damaged and contaminated?	Go to step 4.	Go to step 5.
Step 4 Repair or replace the charge roller contact on the imaging unit. Does the problem remain?	Go to step 5.	The problem is solved.
Step 5 Replace the imaging unit. Does the problem remain?	Go to step 6.	The problem is solved.
Step 6 Check if the imaging unit contact (C) is contaminated, broken, or bent out of proper position. Is the contact contaminated, broken, or bent out of proper position?	Go to step 7.	Go to step 8.
Step 7 Clean or repair the imaging unit contacts. Does the problem remain?	Contact the next level of support.	The problem is solved.
Step 8 Check the high voltage metal contacts on the imaging unit for damage. If necessary, replace the imaging unit. Does the problem remain?	Go to step 9.	The problem is solved.
Step 9 Check cable JPS1 from the controller board to the power supply for proper connection. Is the cable properly connected?	Go to step 11.	Go to step 10.
Step 10 Reseat the cable. Does the problem remain?	Go to step 11.	The problem is solved.
Step 11 Replace the cable. Does the problem remain?	Contact the next level of support.	The problem is solved.