Lexmark 7017-679 XM1246

Note: Before performing this print quality check, go to the control panel home screen and navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the Initial print quality check.

Actions	Yes	No
Step 1 Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier. Is the printer using a genuine and supported toner cartridge?	Go to step 3.	Go to step 2.
Step 2 Install a genuine and supported toner cartridge. Does the problem remain?	Go to step 3.	The problem is solved.
Step 3 a Turn off the printer, wait for 10 seconds, and then turn on the printer. b From the control panel: 1 Increase the toner darkness in the Quality menu. Note: 8 is the factory default setting. 2 Set the paper type, texture, and weight in the Paper menu to match the paper loaded. Does the problem remain?	Go to step 4.	The problem is solved.
Step 4 a Remove the toner cartridge and imaging unit. b Push either side of the transfer roller , located below the imaging unit, to check if it depresses and bounces back into place. c If the transfer roller does not depress and bounce back into place, then reinstall it by pulling up the blue gear and pulling it out from the right side to the left. d Firmly shake the imaging unit to redistribute the toner, and then reinstall it. e Reinstall the toner cartridge. f Turn off the printer, wait for 10 seconds, and then turn on the printer. Does the problem remain?	Go to step 5.	The problem is solved.
Step 5 Check the shutter on the imaging unit for signs of damage. Note: The shutter opens to receive toner from the toner cartridge. Is the shutter on the imaging unit working properly?	Go to step 6.	Go to step 7.
Step 6 a Check the status of the imaging unit. 1 From the home screen, select Status/supplies. 2 Select View Supplies. b Check the condition of the imaging unit. Is the imaging unit near end of life and/or showing signs toner leakage?	Go to step 7.	Go to step 8.
Step 7 Replace the imaging unit. Does the problem remain?	Go to step 8.	The problem is solved.
Step 8 Replace the transfer roller. Does the problem remain?	Go to step 9.	The problem is solved.
Step 9 Clean the printhead lens. Note: This is applicable only to models installed with a galvo LSU. To determine whether the LSU is galvo, check the serial number of the printer. The sixth digit character assigned should be in the 0–9 or B–N range (Example: 4514 20HH 007CR). Does the problem remain?	Go to step 10.	The problem is solved.
Step 10 Replace the power supply Does the problem remain?	Go to step 11.	The problem is solved.
Step 11 Check the cartridge gearbox for damage. Is the cartridge gearbox free from damage?	Go to step 13.	Go to step 12.
Step 12 Replace the cartridge gearbox. Does the problem remain?	Go to step 13.	The problem is solved.
Step 13 Check connection JCART1 on the controller board and the connection on the cartridge gearbox. Are the connections properly connected?	Go to step 15.	Go to step 14.
Step 14 Replace the connections. Does the problem remain?	Go to step 15.	The problem is solved.
Step 15 Replace the cartridge gearbox. Does the problem remain?	Go to step 16.	The problem is solved.
Step 16 Replace the controller board. Does the problem remain?	Contact the next level of support.	The problem is solved.