Lexmark 7017-679 XM1246
Troubleshooting. Print quality. Print is too dark check
Note: Before performing this print quality check, go to the control panel home screen and navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the Initial print quality check.
| Actions | Yes | No |
|---|---|---|
| Step 1 Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier. Is the printer using a genuine and supported toner cartridge? |
Go to step 3. | Go to step 2. |
| Step 2 Install a genuine and supported toner cartridge. Does the problem remain? |
Go to step 3. | The problem is solved. |
| Step 3 a Turn off the printer, wait for 10 seconds, and then turn on the printer. b From the control panel, reduce the toner darkness in the Quality menu. Note: 8 is the factory default setting. Does the problem remain? |
Go to step 4. | The problem is solved. |
| Step 4 From the control panel, set the paper type, texture, and weight in the Paper menu to match the paper loaded. Does the problem remain? |
Go to step 5. | The problem is solved. |
| Step 5 Depending on the operating system, specify the paper type, texture, and weight from Printing Preferences or Print dialog. Does the problem remain? |
Go to step 6. | The problem is solved. |
| Step 6 a Check if the paper loaded has texture or rough finishes. b From the control panel, set the paper texture in the Paper menu to match the texture of the paper loaded. Does the problem remain? |
Go to step 7. | The problem is solved. |
| Step 7 Make sure that the paper loaded is from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Does the problem remain? |
Go to step 8. | The problem is solved. |
| Step 8 Replace the imaging unit. Does the problem remain? |
Go to step 9. | The problem is solved. |
Step 9
Are the contacts free from damage, not bent and in proper contact with the imaging unit? |
Go to step 10. | Contact the next level of support. |
| Step 10 Check all connections on the power supply for proper connection. Is the power supply properly connected? |
Contact the next level of support. | Go to step 11. |
| Step 11 Replace the connections. Does the problem remain? |
Go to step 12. | The problem is solved. |
| Step 12 Replace the power supply. Does the problem remain? |
Contact the next level of support. | The problem is solved. |
