Lexmark 6500e
Troubleshooting. Image blank or distorted (ADF - front side of scanned page)
Action | Yes | No |
---|---|---|
Step 1 Is the separator pad dirty, damaged, or worn? |
Clean separator pad. Replace if problem remains. See “Separator pad removal” | Go to step 2. |
Step 2 Is the pick roller dirty, damaged, or worn? |
Clean pick roller. Replace if problem remains. See “Pick roller removal” | Go to step 3. |
Step 3 Are the feed rollers dirty, damaged, or worn? |
Clean feed rollers. Replace if problem remains. See “Feed rollers removal” | Go to step 4. |
Step 4 Check the cable connection between the lower ADF scanner module and J5 on the controller board. Is the cable properly seated and free from damage? |
Go to step 5. | Reconnect or replace cable. |
Step 5 Check the following voltages on J5 of the Controller Board: • J5-1 GND • J5-4 GND • J5-7 GND • J5-10 GND • J5-13 GND • J5-16 GND • J5-18 GND • J5-26 GND • J5-27 +24V • J5-28 +24V • J5-30 GND • J5-31 GND • J5-32 GND Do the measurements on the controller board match the above values? |
Replace the Lower ADF scanner module. See “Lower ADF scanner module removal” | Replace the controller board. See “Controller board removal” |