Lexmark 6500e
Troubleshooting. Image blank or distorted (ADF - back side of scanned page)
| Action | Yes | No |
|---|---|---|
| Step 1 Is the separator pad dirty, damaged, or worn? |
Clean separator pad. Replace if problem remains. See “Separator pad removal” | Go to step 2. |
| Step 2 Is the pick roller dirty, damaged, or worn? |
Clean pick roller. Replace if problem remains. See “Pick roller removal” | Go to step 3. |
| Step 3 Are the feed rollers dirty, damaged, or worn? |
Clean feed rollers. Replace if problem remains. See “Feed rollers removal” | Go to step 4. |
| Step 4 Check the cable connection between the upper ADF scanner module and J6 on the controller board. Is the cable properly seated and free from damage? |
Go to step 5. | Reconnect or replace the cable. |
| Step 5 Check the following voltages on J6 of the Controller Board: • J6-1 GND • J6-4 GND • J6-7 GND • J6-10 GND • J6-13 GND • J6-16 GND • J6-18 GND • J6-26 GND • J6-27 +24V • J6-28 +24V • J6-30 GND • J6-31 GND • J6-32 GND Do the measurements on the controller board match the above values? |
Replace the upper ADF scanner module. See “Upper ADF scanner module removal” | Replace the controller board. See “Controller board removal” |