Lexmark 5063-539 C6160
Troubleshooting. Print quality 5. Gray or colored background check
| Actions | Yes | No |
|---|---|---|
| Step 1 a Enter the Diagnostics menu, and then navigate to: Advanced Print Quality Samples > Advanced Print Quality Samples b Check the test page for background. Is only one color producing the background? |
Go to step 2. | Go to step 4. |
| Step 2 a From the home screen, touch Settings > Device > Notifications > Show Supply Estimates. b Check the remaining life of the photoconductor units and developer units. Is the photoconductor unit or developer unit near or at its end of life? |
Go to step 3. | Go to step 4. |
| Step 3 Replace the appropriate photoconductor unit or developer unit. See “Developer unit and photoconductor unit removal”. Does the problem remain? |
Go to step 4. | The problem is solved. |
| Step 4 Check the waste toner bottle. Is the waste toner bottle full? |
Go to step 5. | Go to step 6. |
| Step 5 Replace the waste toner bottle. Does the problem remain? |
Go to step 6. | The problem is solved. |
| Step 6 Check the transfer roller for misalignment, wear, and damage. Is the transfer roller properly installed and free of damage? |
Go to step 8. | Go to step 7. |
| Step 7 Reinstall or replace the transfer roller. See “Transfer roller removal”. Does the problem remain? |
Go to step 8. | The problem is solved. |
| Step 8 Check the transfer belt for misalignment, wear, and damage. Is the transfer belt properly installed and free of damage? |
Go to step 10. | Go to step 9. |
| Step 9 Reinstall or replace the transfer belt. See “Transfer belt removal”. Does the problem remain? |
Go to step 10. | The problem is solved. |
| Step 10 Check the main HVPS for proper connection. • Check the main HVPS connector. • Check the main HVPS socket JHVPS1 on the controller board. Is the cable properly connected? |
Go to step 12. | Go to step 11. |
| Step 11 Reseat the cable. Does the problem remain? |
Go to step 12. | The problem is solved. |
| Step 12 Check the continuity of the main HVPS cable. Does the cable have continuity? |
Go to step 14. | Go to step 13. |
| Step 13 Replace the cable. Does the problem remain? |
Go to step 14. | The problem is solved. |
| Step 14 Check the charge roller HVPS for proper connection. • Check the charge roller HVPS connector. • Check the charge roller HVPS socket JHVPS2 on the controller board. Is the cable properly connected? |
Go to step 16. | Go to step 15. |
| Step 15 Reseat the cable. Does the problem remain? |
Go to step 16. | The problem is solved. |
| Step 16 Check the continuity of the charge roller HVPS cable. Does the cable have continuity? |
Go to step 18. | Go to step 17. |
| Step 17 Replace the cable. Does the problem remain? |
Go to step 18. | The problem is solved. |
| Step 18 Remove, and then reinstall the main HVPS. See “Main HVPS removal”. Does the problem remain? |
Go to step 19. | The problem is solved. |
| Step 19 Replace the main HVPS. See “Main HVPS removal”. Does the problem remain? |
Go to step 20. | The problem is solved. |
| Step 20 Remove, and then reinstall the charge roller HVPS. See “Charge roller HVPS removal”. Does the problem remain? |
Go to step 21. | The problem is solved. |
| Step 21 Replace the charge roller HVPS. See “Charge roller HVPS removal”. Does the problem remain? |
Go to step 22. | The problem is solved. |
| Step 22 Replace the controller board. See “Controller board removal”. Does the problem remain? |
Contact the next level of support. | The problem is solved. |