Lexmark 5063-539 C6160
Troubleshooting. Print quality 4. Ghost images check
| Actions | Yes | No |
|---|---|---|
| Step 1 a From the home screen, touch Settings > Device > Preferences. b Check if the paper type and size settings match the paper type and size set on the tray. Do the settings match? |
Go to step 3. | Go to step 2. |
| Step 2 Change the paper size and type, or adjust the size settings in the tray. Does the problem remain? |
Go to step 3. | The problem is solved. |
| Step 3 a Enter the Diagnostics menu, and then navigate to: Advanced Print Quality Samples > Advanced Print Quality Samples b Check the test page. Is only one color affected on the ghost images? |
Go to step 4. | Go to step 5. |
| Step 4 Check the transfer belt for traces of residual toner. Is the transfer belt free of residual toner? |
Go to step 6. | Go to step 5. |
| Step 5 Replace the transfer belt. See “Transfer belt removal” Does the problem remain? |
Go to step 6. | The problem is solved. |
| Step 6 Replace the fuser. See “Fuser removal”. Does the problem remain? |
Contact the next level of support. | The problem is solved. |