Lexmark 5063-530 CS820
Troubleshooting. Print quality 2. Blank or white pages, or one color missing check
| Actions | Yes | No |
|---|---|---|
| Step 1 a Remove the transfer belt. b Check if the cable shield end of the transfer belt contact is touching the black only retract coupler. Does the transfer belt contact interfere with the BOR coupler? |
Go to step 2. | Go to step 3. |
| Step 2 Reinstall, repair, or replace the transfer belt contact. Does the problem remain? |
Go to step 5. | The problem is solved. |
| Step 3 Check the cable for proper connection.
|
Go to step 5. | Go to step 4. |
| Step 4 Reseat the cable. Does the problem remain? |
Go to step 5. | The problem is solved. |
| Step 5 a From the home screen, touch Settings > Device > Notifications > Show Supply Estimates. b Check the remaining life of the photoconductor units and developer units. Is the photoconductor unit or developer unit near or at its end of life? |
Go to step 6. | Go to step 7. |
| Step 6 Replace the appropriate photoconductor unit or developer unit. See “Developer unit and photoconductor unit removal”. Does the problem remain? |
Go to step 7. | The problem is solved. |
| Step 7 a Enter the Diagnostics menu, and then navigate to: Advanced Print Quality Samples > Advanced Print Quality Samples b Check the test page. Is only one color missing? |
Go to step 8. | Go to step 7. |
| Step 8 Check the contacts of the photoconductor unit and developer unit with the affected color. Are the contacts clean? |
Go to step 10. | Go to step 9. |
| Step 9 Clean the contacts. Does the problem remain? |
Go to step 10. | The problem is solved. |
| Step 10 Do the following:
Does the problem remain? |
Go to step 11. | The problem is solved. |
| Step 11 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests b Select the developer unit with the affected color, and then touch Start. Do the developer unit drive couplers rotate? |
Go to step 13. | Go to step 12. |
| Step 12 Replace the EP/developer/toner add gearbox. See “EP, developer, toner add gearbox removal”. Does the problem remain? |
Go to step 13. | The problem is solved. |
| Step 13 a Remove the main HVPS, and then clean its contacts. See “Main HVPS removal”. b Reinstall the main HVPS. Does the problem remain? |
Go to step 14. | The problem is solved. |
| Step 14 Replace the main HVPS. See “Main HVPS removal” on paae 661. Does the problem remain? |
Go to step 15. | The problem is solved. |
| Step 15 Check the continuity of the main HVPS cable. Does the cable have continuity? |
Go to step 17. | Go to step 16. |
| Step 16 Replace the cable. Does the problem remain? |
Go to step 17. | The problem is solved. |
| Step 17 a Enter the Diagnostics menu, and then navigate to: Printer setup > EP setup > Toner patch sensor adjust > Clean sensing and laser optics Let the cleaning operation run for three minutes. b From the home screen, touch Settings > Reports > Print Quality Pages. Does the problem remain? |
Go to step 18. | The problem is solved. |
| Step 18 a Turn off the printer to let the printhead shutters remain open. b Remove the developer and PC combos, and then clean the printhead lenses using a lint-free cloth. Does the problem remain? |
Go to step 19. | The problem is solved. |
| Step 19 Check the motor (printhead wiper) for damage. Is the motor free of damage? |
Go to step 21. | Go to step 20. |
| Step 20 Replace the motor. See “Motor (printhead wiper) removal”. Does the problem remain? |
Go to step 21. | The problem is solved. |
| Step 21 Check the printhead wiper actuator rack for misalignment and damage. Is the actuator rack properly engaged with the printhead wipers, and is it free of damage? |
Go to step 23. | Go to step 22. |
| Step 22 Reinstall or replace the printhead wiper actuator rack. Does the problem remain? |
Go to step 23. | The problem is solved. |
| Step 23 Replace the printhead. See “Printhead removal”. Does the problem remain? |
Go to step 24. | The problem is solved. |
| Step 24 Replace the controller board. See “Controller board removal”. Does the problem remain? |
Contact the next level of support. | The problem is solved. |