Lexmark 5059-530 CS923de
Troubleshooting. Print quality 4. White spots check
| Action | Yes | No |
|---|---|---|
| Step 1 a From the home screen, touch Settings > Device > Preferences. b Check if the paper type and size settings match the paper type and size set on the tray. Do the settings match? |
Go to step 3. | Go to step 2. |
| Step 2 Change the paper size and type, or adjust the size settings in the tray. Does the problem remain? |
Go to step 3. | The problem is solved. |
| Step 3 a Reseat the following components:
Enter the Diagnostics menu, and then navigate to: Advanced Print Quality Samples > Advanced Print Quality Test Pages e Check the test pages. Does the problem remain? |
Go to step 4. | The problem is solved. |
| Step 4 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustment > Imaging process adjustments > Image stabilization b Touch Start beside Image stabilization only. c Wait for the test to complete, and then touch OK. Does the problem remain? |
Go to step 5. | The problem is solved. |
| Step 5 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustment > Imaging process adjustments > Transfer voltage fine adjustment b Adjust the voltage of the affected color. c Navigate to Printer diagnostics & adjustment > Imaging process adjustments > Image stabilization. d Touch Start beside Image stabilization only. e Wait for the test to complete, and then touch OK. f Perform a print test. Does the problem remain? |
Go to step 6. | The problem is solved. |
| Step 6 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustment > Imaging process adjustments > 2nd transfer adjustment b Adjust the voltage of each paper type. c Navigate to Printer diagnostics & adjustment > Imaging process adjustments > Image stabilization. d Touch Start beside Image stabilization only. e Wait for the test to complete, and then touch OK. f Perform a print test. Does the problem remain? |
Go to step 7. | The problem is solved. |
| Step 7 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustment > Imaging process adjustments > Image stabilization b Touch Start beside Initialize + image stabilization. c Wait for the test to complete, and then touch OK. Does the problem remain? |
Go to step 8. | The problem is solved. |
| Step 8 a Clean the photoconductor contacts of the affected color. b Check the photoconductor for proper installation and damage. Is the photoconductor properly installed and free of damage? |
Go to step 10. | Go to step 9. |
| Step 9 Replace the affected photoconductor. Does the problem remain? |
Go to step 10. | The problem is solved. |
| Step 10 a Clean the transfer belt contacts. b Check the transfer belt for proper installation and damage. Is the transfer belt properly installed and free of damage? |
Go to step 12. | Go to step 11. |
| Step 11 Replace the transfer belt. See “Transfer belt removal”. Does the problem remain? |
Go to step 12. | The problem is solved. |
| Step 12 a Clear the transfer roller of contamination. b Check the roller for proper installation and damage. Is the roller properly installed and free of damage? |
Go to step 14. | Go to step 13. |
| Step 13 Replace the transfer roller. Does the problem remain? |
Go to step 14. | The problem is solved. |
| Step 14 a Reseat the developer unit of the affected color. b Reseat the developer unit cable connector on both ends. c Check the developer unit for proper installation and damage. Is the developer unit properly installed and free of damage? |
Go to step 16. | Go to step 15. |
| Step 15 Replace the developer unit of the affected color. See “Developer unit (Y) removal”, “Developer unit (M) removal”, “Developer unit (C) removal”, or “Developer unit (K) removal”. Does the problem remain? |
Go to step 16. | The problem is solved. |
| Step 16 a Reseat all cable connectors on the HVPS. b Make sure that the HVPS contact springs are properly connected to the HVPS. c Check the HVPS for proper installation and damage. Is the HVPS properly installed and free of damage? |
Go to step 18. | Go to step 17. |
| Step 17 Replace the HVPS. See “High voltage board removal”. Does the problem remain? |
Go to step 18. | The problem is solved. |
| Step 18 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustment > Imaging process adjustments > Image stabilization b Touch Start beside Initialize + image stabilization. c Wait for the test to complete, and then touch OK. Does the problem remain? |
Contact the next level of support. | The problem is solved. |