Lexmark 5059-530 CS923de
Troubleshooting. Print quality 2. Vertical colored lines check
| Action | Yes | No |
|---|---|---|
| Step 1 a Reseat the following components:
Enter the Diagnostics menu, and then navigate to: Advanced Print Quality Samples > Advanced Print Quality Test Pages e Check the test pages. Does the problem remain? |
Go to step 2. | The problem is solved. |
| Step 2 a Clean the photoconductor contacts of the affected color. b Check the photoconductor for proper installation and damage. Is the photoconductor properly installed and free of damage? |
Go to step 4. | Go to step 3. |
| Step 3 Replace the affected photoconductor. Does the problem remain? |
Go to step 4. | The problem is solved. |
| Step 4 a Clean the transfer belt contacts. b Check the transfer belt for proper installation and damage. Is the transfer belt properly installed and free of damage? |
Go to step 6. | Go to step 5. |
| Step 5 Replace the transfer belt. See “Transfer belt removal”. Does the problem remain? |
Go to step 6. | The problem is solved. |
| Step 6 a Clear the transfer roller of contamination. b Check the roller for proper installation and damage. Is the roller properly installed and free of damage? |
Go to step 8. | Go to step 7. |
| Step 7 Replace the transfer roller. Does the problem remain? |
Go to step 8. | The problem is solved. |
| Step 8 a Reseat the developer unit of the affected color. b Reseat the developer unit cable connector on both ends. c Check the developer unit for proper installation and damage. Is the developer unit properly installed and free of damage? |
Go to step 10. | Go to step 9. |
| Step 9 Replace the developer unit of the affected color. See “Developer unit (Y) removal”, “Developer unit (M) removal”, “Developer unit (C) removal”, or “Developer unit (K) removal”. Does the problem remain? |
Go to step 10. | The problem is solved. |
| Step 10 a Reseat the fuser. b Clear the fuser of contamination. c Reseat the fuser cable connectors on both ends. d Check the fuser for proper installation and damage. Is the fuser properly installed and free of damage? |
Go to step 12. | Go to step 11. |
| Step 11 Replace the fuser. See “Fuser removal”. Does the problem remain? |
Go to step 12. | The problem is solved. |
| Step 12 a Clean the printhead lens. b Reseat all printhead cable connectors on both ends. c Check the printhead for proper installation and damage. Is the printhead properly installed and free of damage? |
Go to step 14. | Go to step 13. |
| Step 13 Replace the printhead. See “Printhead removal”. Does the problem remain? |
Go to step 14. | The problem is solved. |
| Step 14 a Reseat all cable connectors on the HVPS. b Make sure that the HVPS contact springs are properly connected to the HVPS. c Check the HVPS for proper installation and damage. Is the HVPS properly installed and free of damage? |
Contact the next level of support. | Go to step 15. |
| Step 15 Replace the HVPS. See “High voltage board removal”. Does the problem remain? |
Contact the next level of support. | The problem is solved. |