Lexmark 5028-135 CS720
Troubleshooting. Print quality 4. Gapping or half color page check
| Action | Yes | No |
|---|---|---|
| Step 1 Make sure all the packing materials on the imaging unit are removed. Does the problem remain? |
Go to step 2. | The problem is solved. |
| Step 2 a Reseat the cyan, magenta, and yellow developer units in the imaging kit. b Reseat the imaging kit. c Enter the Diagnostics menu, and then navigate to: Advanced Print Quality Samples > Advanced Print Quality Samples d Check the test page. Does the problem remain? |
Go to step 3. | The problem is solved. |
| Step 3 Check the developer hold down arms and springs for damage, and replace if necessary. See “Developer hold down removal”. Does the problem remain? |
Go to step 4. | The problem is solved. |
| Step 4 • If the affected color is cyan, magenta, or yellow, then replace the developer unit of the affected color. • If the affected color is black, then replace the imaging unit. Does the problem remain? |
Go to step 5. | The problem is solved. |
| Step 5 Replace the imaging kit. Does the problem remain? |
Contact the next level of support. | The problem is solved. |