Lexmark 5028-135 CS720

Troubleshooting. Print quality 2. Toner easily rubs off check

 

Actions	Yes	No
Step 1 a From the home screen, touch Settings > Device > Preferences. b Check if the paper type and size settings match the paper type and size set on the tray. Do the settings match?	Go to step 3.	Go to step 2.
Step 2 Change the paper size and type, or adjust the size settings in the tray. Does the problem remain?	Go to step 3.	The problem is solved.
Step 3 Check the paper for texture or rough finish. Is the paper textured or rough?	Go to step 4.	Go to step 5.
Step 4 Replace the textured or rough paper with plain paper. Does the problem remain?	Go to step 5.	The problem is solved.
Step 5 Remove, and then reinstall the fuser. See “Fuser removal”. Does the problem remain?	Go to step 6.	The problem is solved.
Step 6 Replace the fuser. See “Fuser removal”. Does the problem remain?	Go to step 7.	The problem is solved.
Step 7 a From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Reports > Event Log. b Check the log history for fuser error codes. Are there fuser error codes on the event log?	Go to step 8.	Go to step 9.
Step 8 Perform the service check for the error code found. Does the problem remain?	Go to step 9.	The problem is solved.
Step 9 Replace the LVPS. See “LVPS removal”. Does the problem remain?	Contact the next level of support.	The problem is solved.