Lexmark 4063-230

Troubleshooting. Print quality. Gray background on prints

 

Actions	Yes	No
Step 1 Ensure the toner cartridge has sufficient toner. Does the cartridge have sufficient toner?	Go to step 2.	Replace the toner cartridge.
Step 2 Remove any contamination from the CTLS contacts, located on the toner level/imaging unit high voltage contact. Perform a print test. Does the problem remain?	Go to step 3.	Problem is solved.
Step 3 Check the CTLS, located on the toner level/imaging unit high voltage contact, for damage. Is it free of damage?	Go to step 4.	Replace the toner level/imaging unit high voltage contact.
Step 4 Check the transfer roller for surface contamination or excessive wear. Is it free of contamination and wear?	Go to step 5.	Replace the transfer roller.
Step 5 Check the transfer roller left contact spring, located on the transfer roller left arm, for damage. Is it free of damage?	Contact the next highest level of support.	Replace the transfer roller left arm.