Lexmark 4036-311 MX6500e
Troubleshooting. Frequent paper jam, multifeed, or skew
| Action | Yes | No |
|---|---|---|
| Step 1 Is the paper correctly set in the tray? |
Go to step 2. | Properly position the paper in the ADF. |
| Step 2 Is the specified paper used? |
Go to step 3. | Use the correct media. |
| Step 3 Is there a foreign object or paper debris in the ADF paper path? |
Clear the debris. Also check the media sensor and mirror for paper dust and debris. | Go to step 4. |
| Step 4 Is the separator pad dirty, damaged, or worn? | Clean the separator pad. Replace if the problem remains | Go to step 5. |
| Step 5 Is the pick roller dirty, damaged, or worn? |
Clean pick roller. Replace if the problem remains. | Go to step 6. |
| Step 6 Are the feed rollers dirty, damaged, or worn? |
Clean feed rollers. Replace if the problem remains. | Go to step 7. |
| Step 7 Check the media sensor for proper operation. Enter Diagnostic Menu > Scanner Tests > Sensor Tests, and then observe the line Sensor (ADF 1st scan). The sensor should report 0 when the ADF cover is closed, and 1 when the ADF cover is opened or when a piece of paper is in the paper path while the ADF cover is closed. Does the display on the control panel correspond to the above conditions? |
Contact the next highest level of technical support. | Go to step 8. |
| Step 8 Check the sensor for proper connection. Is the sensor properly connected? |
Replace the media sensor. | Replace the connection. |