Kyocera TASKalfa 9003i

(1)The paper loading message appears

Step	Check description	Assumed cause	Measures
1	Checking the paper	The size of the loaded paper did not match the paper size set in the printer properties.	Load the paper of the paper size defined at "Paper size" in the [Basic] tab in the print settings at the PC to the cassette.
2	Checking the paper size	The paper size on the operation panel and the one set for the paper source do not match.	Check if the paper size on the operation panel and the one set for the paper source do not match
3	Relocating the paper width guides / paper size guides / MP paper width guides	The locations of the paper width guides, paper size guide A/B or the MP paper width guides do not fit with the paper size.	Relocate the paper width guides, paper size guide A/B or the MP paper width guides to fit them with the paper size.
4	Checking the paper sensor / PF paper sensor / MP paper sensor	The actuator or the spring for the paper sensors 1/2, PF paper sensors 1/2 or the MP paper sensor is not properly attached. Or, the sensor does not properly operate due to their deformation.	If the actuator or the spring for paper sensors 1/2, PF paper sensors 1/2 or the MP paper sensor is deformed or the actuator does not properly operate, replace them.
5	Checking the situation	The print data generated by a certain application (Word) is faulty.	Check if the print data not generated by a certain application (Word) is output properly. And then, change the application setting if necessary.
6	Checking the settings	Paper orientation is not properly set in the print page setting on a certain application (Word).	Check the page orientation with preview before printing and reset the page orientation at the print setting on a certain application (Word).
7	Checking the settings	The paper size and the media type detected at the main unit did not match with the paper size and the media type set in the printer driver.	Check if the paper size detected on the MP tray and the media type of the MP tray set via the System Menu (for the main unit) matched to the paper size and the media type at [Imaging] > [Basic] in the printer properties at the PC.
8	Checking the settings	The MP tray setting does not match between the main unit and printer driver	Select "MP tray" at [Source] in the [Basic] tab in the print settings at the PC. Then, change the setting of the MP tray at the main unit to fit it to the setting at the printer driver.

(2)The paper direction is incorrect

Step	Check description	Assumed cause	Measures
1	Resetting the main power	There is a communication error.	Confirm there are no jobs in process in the PC and the main unit. Then, turn the power switch and the main power switch off. After 5s passes, turn the main power switch and the power switch on.
2	Checking the font list	Font for special data is not resident.	After checking output from Excel and Word is normal, print the font list to check if a font for special data is resident.
3	Selecting the bitmap font	The bitmap font (default setting) is unselected.	Select the bitmap font (default setting) and print the data.
4	Checking the printer driver	The printer driver is faulty.	Uninstall and reinstall the printer driver.

(3)Paper is fed from the MP tray.

The main unit MP tray setting is wrong

Step	Check description	Assumed cause	Measures
1	Checking the settings	The Auto Cassette Change is [On].	Set [Off] at [Auto Cassette Change] not to feed the paper if there is no paper in the selected paper source. ([System Menu/ Counter] key > [Printer] > [Auto Cassette Change] > [Off])
2	Checking the settings	"Media type" in the [Basic] tab in the print settings at the PC differs from the media type of the cassette that is set in the main unit.	Check the media type set on the main unit cassette and MP tray and set the media type for the main unit in the [Basic] tab in the print settings at the PC.
3	Checking the settings	The same media type is set between the main unit cassette and MP tray	Set different media types between the main unit cassette and MP tray