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Kyocera TASKalfa 400ci

Troubleshooting. Paper misfeeds. Jam code: 12 - 13

Problem Causes/check procedures Corrective measures
(4) A paper jam in the paper feed section is indicated during copying (no paper feed from cassette 3). Jam code 12 Paper feeder
Paper is extremely curled. Change the paper.
Check if the paper feed pulley, forwarding pulley and separation pulley of cassette 3 are deformed. Check visually and replace any deformed pulleys.
Broken feed switch 3 actuator. Check visually and replace switch.
Defective feed switch 3. Run maintenance item U031 and turn feed switch 3 on and off manually. Replace the switch if indication of the corresponding switch on the touch panel is not displayed in reverse.
Check if PF paper feed clutch 1 malfunctions. Run maintenance item U247 and select PF paper feed clutch 1 on the touch panel to be turned on and off. Check the status and remedy if necessary.
Electrical problem with PF paper feed clutch 1. Check
3000-sheet paper feeder
Paper is extremely curled. Change the paper.
Broken feed switch 3 actuator. Check visually and replace switch.
Defective feed switch 3. Run maintenance item U031 and turn feed switch 3 on and off manually. Replace the switch if indication of the corresponding switch on the touch panel is not displayed in reverse.
Check if the clutch malfunctions. Run maintenance item U247 and select following clutch on the touch panel to be turned on and off. Check the status and remedy if necessary. PF paper feed clutch 1/2, PF paper conveying clutch
Electrical problem with clutch. Check
(5) A paper jam in the paper feed section is indicated during copying (no paper feed from cassette 4). Jam code 13 Paper is extremely curled. Change the paper.
Check if the paper feed pulley, forwarding pulley and separation pulley of cassette 4 are deformed. Check visually and replace any deformed pulleys.
Broken PF feed switch actuator. Check visually and replace switch.
Defective PF feed switch. With 5 V DC present at YC3-7 on the PF main PWB, check if YC3- 5 on the PF main PWB remains low or high when the PF feed switch is turned on and off. If it does, replace the PF feed switch.
Check if PF paper feed clutch 2 malfunctions. Run maintenance item U247 and select PF paper feed clutch 2 on the touch panel to be turned on and off. Check the status and remedy if necessary.
Electrical problem with PF paper feed clutch 2. Check
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